1st Line Support Engineer

Exponential e Limited
United Kingdom
From £22,000 to £28,000 per annum + benefits
27 Sep 2017
03 Nov 2017
Contract Type
Full Time

1st Line Support Engineer

Salary: £22,000 - £28,000

Hours: 24x7 Shift Pattern (4 days on, 4 days off, 4 nights on, 4 days off)

Location: Aldgate

As a company, Exponential-e are constantly striving for world class status by challenging the status quo to deliver competitive advantage. This is an exciting opportunity to join a rapidly growing organisation that takes PRIDE in our culture and one team spirit.

Exponential-e is an organisation that continually invests in technology, people and training. We are driven by people that want to learn, build a career path and achieve.

Your new role

As a 1st Line Technician you will be part of an extremely fast paced managed services team in a highly technical, ITIL environment. We are looking for highly motivated team players who will be managing and owning support tickets whilst driving customer issues through to resolution.

Some of your responsibilities will include but are not restricted to:

  • Respond to and troubleshoot infrastructure support calls as assigned within SLAs
  • Escalate calls to 2nd and 3rd Line to meet SLAs and ensure maximum level of customer satisfaction
  • Ensure calls are quickly and accurately logged, closed and analysed to prevent future occurrences

What you’ll need to succeed

At Exponential-e we each have a personal responsibility in delivering excellence. To undertake the role of a 1st Line Technician, you will need a range of technical skills within Wintel, Cloud and Server infrastructure.

Key skills:

  • Experience in providing technical 1st line support for a number of technologies:
    • VMWare/Hyper-V
    • Exchange
    • Office 365
    • Active Directory
    • Windows Server
    • Remote Desktop Protocol (RDP)
    • Microsoft applications
  • Previous experience in a busy customer facing helpdesk roleUnderstanding of monitoring systems (Solarwinds etc.)Experience in troubleshooting/diagnosing IT infrastructure issues Knowledge of networking protocols (DNS, DHCP)

    As a Managed Services 1st Line Technician you must be confident in making decisions and finding solutions. As a company we are constantly striving for world class status by challenging the status quo to deliver competitive advantage.

    What you’ll get in return

    The role of a Managed Services 1st Line Technician is filled with learning and development opportunities for an ambitious individual pursuing/ moving forward in their career, including support in gaining industry standard certifications (MCSA, MCSE, VCP etc.) and access to the LinkedIn learning platform!

    Benefits you will receive include pension, 25 days annual leave, cycle to work scheme, season ticket loans, local gym discounts, and vitality health cover. You will be supported by an excellent manager, part of a very friendly team, within a company striving to achieve world class status.

    The company

    Exponential-e is a British cloud and connectivity pioneer with a difference. Its cloud services do not traverse the public Internet. Instead, they reside (logically) on a customer's LAN, on the clean side of the firewall so security and privacy concerns are negated. Exponential-e wholly owns a super-fast 100 Gigabit Ethernet Layer 2 VPLS Network that guarantees a superior level of resilience, reliability and performance. Exponential-e also integrates with third party providers and bespoke applications for both the Enterprise and SMEs with an end-to-end SLA.

    That’s why it’s trusted by over 2,800 customers, boasts 96% customer reference-ability, features in the London Stock Exchange's Top 1000 Companies to Inspire Britain, and is included in Investec’s Top 100 fastest growing UK Mid-Market companies.

    ‘Your Cloud is only as good as your network’

    What you need to do now

    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We look forward to hearing from you!

    This job was originally posted as www.cwjobs.co.uk/job/76015982