Product Support Specialist

AIA Worldwide
United Kingdom
£22k-£25k + Benefits
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
What we’re looking for

We’re looking for a Product Support Specialist. Someone who can be the first point of contact for our customers when something isn’t working. You’ll then either fix the issue yourself, or pass it on to someone who can.

Although you’ll need a bit of technical know-how, this is hardly an IT Helpdesk role. It’s more a digital role with a project management twist. And because you’ll be in constant contact with our clients about their software needs and maintenance requests, it’ll feel a little like client services too.

Some of your day-to-day tasks

  • Provide technical and functional software support for our online products
  • Work with Digital Project Managers, Product Management and our Engineering teams to identify, report and resolve product issues and requests
  • Consult with clients about the best solutions for their needs
  • Train clients on how to use our products and conduct learning forums when needed
  • Help with system enhancements and quality assurance testing
Some of what we’ll expect from you

  • Customer or technical support experience
  • Excellent problem solving skills
  • An attention to detail
  • Ability to plan, organise and prioritise projects
  • An understanding of HTML, XML, API, JavaScript and CSS
  • Top-notch communication and customer relationship skills
  • A warm and friendly phone manner
What we’re offering

Your salary will be in the £22k-£25k range. You’ll also enjoy a generous list of benefits, including 25 days’ annual leave, private health insurance, a pension plan and a cycle to work scheme. Not to mention Friday drinks, pizza once a month, loads of social events (like mini-golf, table tennis and film nights) and outdoor terraces with a view of London that never gets old.

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