Service Desk Analyst

Recruiter
Hays
Location
Brighton
Salary
£20000.00 - £25000.00 per annum
Posted
29 Sep 2017
Closes
03 Nov 2017
Contract Type
Permanent
Hours
Full Time

IT Service Desk Analyst - Gatwick area - £23,000pa


1st line/Helpdesk A service desk job in the Gatwick area paying 23k plus paid holiday. You will be the first line of response to all IT related issues via email and telephone while liaising with the engineers.

Your role

Within this busy service desk role you will be working to SLA's - so quick thinking and efficiency is key, along with a great phone manner. You'll be assisting members of staff with hardware/software incidents and problems via phone and email, identifying issues and escalating and logging tickets, which requires a high level of IT competency.

What you'll need to succeed

You will feel comfortable working within a Microsoft operating system environment, having working knowledge of Windows 7/Windows, Windows 2003 Server and Windows 2008 Server, Microsoft Office Active directory etc.

What you'll get in in return

You'll be offered 23k and the opportunity to start your IT career. While working within an experienced and structured team, you will receive excellent training and support, with access to the latest and greatest technologies.

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This job was originally posted as www.totaljobs.com/job/76016939