Sharepoint O365 Application Support Analyst

Schroders plc
United Kingdom
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
Team Overview

The team currently is a highly focussed technical and compact unit recently formed to own, support and develop the Digital Distribution products in the production environment for the organisation. User base is spread globally and applications managed by the team are on high availability demands with large focus on automation and use of best of class toolkits.

Overview of role

The requirement is for a Sharepoint administrator with SharePoint Online/O365 application development experience who will sit within a small support team in the Distribution Support area of the Premier financial services organisation to provide front-line support to customer services, back-up support for other users globally including troubleshooting issues with site content, permissions, workflows, availability, migration and other related activities. The administrator will use out of the box functionalities where possible, custom coding when required, to deliver new internal solutions and improve existing ones.

An important part of the role is also the ability to effectively communicate with end users, especially in relation to initial analysis and business requirements capture, support and training.

Working closely with the development counterparts and business user base the role requires the following skills:

• SharePoint 2010 Enterprise and SharePoint Online/O365 administration, application development, configuration including PowerShell Scripting.
• Demonstrating the ability to create standard SharePoint content eg sites, lists, libraries, workflows, content types, publishing pages, content search/query web parts etc.
• Develop solutions using out-of-the-box features, SharePoint Designer and custom coding when needed.
• Build custom workflows to improve process automation.
• Good knowledge of web development tools including HTML, CSS, JavaScript, JQuery, XML/XSLT and Ajax used alongside standard SharePoint functionalities to deliver solutions.
• Work with product vendors and development team to apply fixes, updates and to fix faults.
• Source and deploy third-party web parts as and when needed.
• Provide end user training and support for the solution developed and general SharePoint enquiries or troubleshooting.


• SharePoint Online/O365
• SharePoint 2010 (Enterprise)
• SharePoint configuration
• SharePoint administration
• SharePoint Workflows
• PowerShell Scripting


• Exposure to working with relational database(s) with the ability to query and analyse multiple data sets
• University degree, preferably educated in the field of Computer Science/Engineering/Information Systems
• Candidate must feel comfortable in challenging propositions from the development teams as well as suggest new efficiency improvements in a constructive way
• Self-motivated, accountable and adaptable to changes internally or in the market place
• Identify common issues and raise Ideas for enhancements
• Participation in on overnight & weekend on-call rota as well as be flexible for shift cover is required. Support cover for occasional weekend maintenance works on the infrastructure such as migration / patching / upgrades and other project work may be required.

An understanding of ITIL is essential with the ability to apply its principles to this role. Familiarity with ticketing systems such as Remedy or Service-Now essential.

• Experience in adopting best practices in maintaining knowledgebase is advantageous
• Prior experience with Global support or ‘Follow the Sun’ model would be advantageous.
• Ability to pick up ad-hoc duties within the Department as requested
• Some familiarity of Team Foundation Server and ability to develop ad-hoc tools using .NET framework.

Note to Agencies:

Schroders does not accept speculative CV's from agencies. We do have a PSL who are invited to support us when required. We only pay fees to agencies instructed to send CV's and are submitted through our recruitment portal. We do not pay fees on speculative or unsolicited CV's sent to Schroders or Schroders employees and reserve the right to contact unsolicited CV's directly.

Schroders is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.

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