Junior Claims Handler

United Kingdom
29 Sep 2017
03 Nov 2017
Contract Type
Full Time

Location: Fareham

The opportunity:

Our Claims function is the largest department in our UK General Insurance business, and it’s critical in ensuring we provide our customers with an efficient, professional and empathetic service. As a Claims Handler you’ll deal with a whole range of situations, and our customers will look to you to be able to work quickly to provide them support at an often-stressful time.

Main Accountabilities:

  • Promptly handles and positively resolves all enquiries from both customers and external contacts to ensure delivery of a focused claims service.

Reviews, resolves and proactively finalises claims within authority limits ensuring settlement at an optimum level with consideration to business implications.
A flexible and co-operative approach towards changing business needs
Appetite to learn and achieve professional qualifications
Effective communication skills that allow for positive feedback from team members and colleagues

Your skills and experience:

Previous claims experience would be preferable
Ability to deliver excellent customer service
Ability to work in a team/team player
Cope with varying workloads and pressures
Good negotiation skills
Decision making
Ability to coach; motivate & develop where appropriate
Numeracy and literacy skills (to GCSE level/equivalent).
Relevant experience of working either in general insurance or a customer facing environment
Previous Claims experience would be an advantage

The Reward:

In return we are offering an attractive salary plus a generous benefits package including bonus and defined contribution pension scheme. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

Who we are:

Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.

As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Further information:

At Zurich, we aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome, regardless of age, gender, religion, ability, culture, sexual orientation or mental health status. Our approach ensures that Zurich is a place that values different opinions, respects personal needs, and provides equal opportunities for all. We're also happy to consider flexible working arrangements and welcome applications from everyone.

This job was originally posted as www.totaljobs.com/job/76135683