Floor Manager

Charles Tyrwhitt
United Kingdom
29 Sep 2017
03 Nov 2017
Contract Type
Full Time
Floor Manager, London Jermyn Street

Charles Tyrwhitt (pronounced "Tirrit" by the way) is a leading British menswear brand and multi-channel retailer. We're growing rapidly both in the UK and internationally; increasing sales year on year and setting and achieving ambitious targets. To sustain this growth and ever improve our outstanding service, we are looking for a savvy and ambitious Floor manager to be based at our flagship store in Jermyn Street and drive success onwards and upwards.

The Role

As a Floor Manager you will work closely with the Deputy General Manager and will support and enable the sales team to meet KPI's by offering feedback, team development and coaching to support achievement. You will have understanding of both sales floor and back of house operations to ensure smooth running of the store as a whole. You will manage floor walks to assess product placement in line with sales figure, Visual Merchandising standards and to identify opportunities for incremental sales.

You will play a key role in Sale and Range change by demonstrating efficiency in pre-planning as well as assisting the Deputy General Manager with the overall execution. You will embed the culture and recognise the importance of outstanding customer service to be instrumental in driving success. You will monitor feefo daily and feedback to team on positive and negative comments ensuring action plans are in place where needed.

What we are looking for

We are looking for someone who is highly commercial, focussed and has strong analytic skills. As a Floor Manager you will be responsible for day to day management of a high volume turnover therefore you will demonstrate strong leadership skills through strong communication and role modelling great behaviours. You will ensure the store and team represents the ideals of Charles Tyrwhitt at all times and ensure product knowledge is maintained and used to deliver excellent customer service at all times.

Who we are

We specialise in men's formal shirts, suiting, shoes, casual clothing and accessories. Charles Tyrwhitt was founded in 1986 by Nicholas Charles Tyrwhitt Wheeler from his student digs at the University of Bristol. Nick felt he could make a better shirt at better value than anyone else on the market and this is still our goal today.

Charles Tyrwhitt's, spiritual home and British flagship store is located on London's Jermyn Street, synonymous with producing the world's finest shirts for over 300 years. At last count we have 29 stores worldwide, including in New York, Paris, Washington DC and Chicago.

As a multi-channel retailer we service our customer's in-store, online and by mail order. We operate principally in the UK, Germany, USA and Australia, with customers in over 100 countries around the globe.

We are bringing Jermyn Street style to the world, "making it easy for men to dress well!"

This job was originally posted as www.totaljobs.com/job/76125261