Software Support Specialist

Canon UK Ltd
£26105 - £27556 per annum + 5% bonus
29 Sep 2017
03 Nov 2017
Contract Type
Full Time

Working as part of a team, you'll be working on software solutions for Canon customers, either developing solutions or escalating issues as required. This career role will allow you to learn and develop your skills. Ideally with a MCP qualification but will consider those without. Great career opportunity. Apply now!

Due to continued growth we are seeking additional IT Technology Specialists/Software Support who will be part of a team delivering remote software support to our customers and business partners. You will provide incident diagnosis and resolution across a variety of Canon's input/output Management Software Solutions and multifunctional devices in accordance with customer service level agreements (SLA's) and our ITIL framework. You will identify IMAC's, requests for information and escalate incidents to internal/external developer and resolver groups where required.

You'll enjoy working in an support environment, providing excellent customer service and outstanding technical skills.

The work is varied and so if you enjoy working in a fast paced environment, being part of a team and have proven IT skills and experience, then this is a great opportunity for you.

What We Give:
You will have responsibility for contacting customers in accordance with their SLA and attempt to resolve incidents via telephone and/or remote connection. You will update call management system notes throughout the life of the incident, including details of the resolution. You will be involved in escalating unresolved problems according to predefined procedures.

You will benefit from regular training which we will provide to maintain and gain skills as required by the business.

Being part of the team we encourage you to make frequent contributions to the ongoing development of the team and overall service performance, including supporting your colleagues. Self development is important at Canon and you will be encouraged to take further training to develop your skills in this role with the guidance and support of your Manager.

What We Ask:
You will have a passion for finding technical solutions to problems using available resources.

Your excellent customer service and communication skills (both written and verbal) are important for you to excel in this role.

You will have previous experience working in an IT Helpdesk environment administering Microsoft Enterprise Server environments and appreciation of ITIL and working within such a framework. Enterprise Print Solution experience advantageous.

Following certification levels (beneficial but not required) or proven practical experience of :-

  • CompTIA A+
  • MTA

You Will Need:
The role is very much a team role and we expect those in the team to contribute to create a commercially minded winning team. Ideal for those seeking an opportunity to create solutions to problems and enjoy working in a fast paced environment, where your drive and passion to produce excellent customer service is exemplary. You will have the support of your Manager but we encourage you to own the responsibilities in this role so you grow and develop. #LI-SNB

Further Information:

Closing Date - Friday 22 September 2017 - please apply as soon as possible
Location - Reigate, Surrey
Salary - £25,720 - £27,148 + 5% OTE annual bonus
No shift work, great development opportunity, good working atmosphere.

Key Benefits
Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service)
Company Pension Scheme
Life Cover for those in the pension scheme

No agencies please

Company Strapline:
Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that's strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company.

Expect the Exceptional.

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