Head Of User Experience

Creation Recruitment Ltd
Covent Garden
From £80,000 to £85,000 per annum + benefits
01 Oct 2017
03 Nov 2017
Contract Type
Full Time
Head of UX (User Experience)

Famous Brand plc

London (West End)

Salary £80k - £85k + benefits

If you are focused on championing the customer to ensure the digital online experience for products and services exceeds their expectations, this role is for you.

The Role:

·Defining the long term UX, UI and Content vision and strategy.

·Creating and managing the strategic roadmap and plans to deliver tactical improvements to the service and products.

·Monitoring and reviewing metrics with the digital and product teams to drive change.

·Implementing a culture of continuous improvement.

·Offering advice and consultation as the Subject Matter Expert in UX and UI for key stakeholders.

·Leading the development of customer insight and behavioural analysis.

·Engaging with key stakeholders across the organisation.

Knowledge & Experience:

·Experience of formulating and leading digital UX strategies

·Experience as a practitioner and/or consultant in applying customer experience concepts, principles and executing CX initiatives

·Excellent knowledge of digital UX, UI and Content

·Experience of implementing innovation processes

·Excellent knowledge of digital technologies and applications

·Knowledge of project management tools such as JIRA

·Experience of creating and managing digital content

·Experience of managing multiple projects

The ability to influence and manage in a complex matrix organisation is essential for this role, so a collaborative mind-set and approach is vital.

This job was originally posted as www.totaljobs.com/job/76026964