Night Auditor

The Richmond Hotel
From £16,500 to £17,500 per annum
24 Sep 2017
03 Nov 2017
Contract Type
Full Time
Position: Night Auditor

Reports to: Front of House Manager

Job Summary

To endeavour to provide the highest level of customer service to our guests at all times. To provide a friendly, welcoming and efficient service to all hotel guests and visitors. To help play a part in the smooth running of the reception desk..


·Must complete in house training

·Ability to work in a fast paced environment

·Ability to work within a team and as an individual efficiently

·Some minor lifting may be required

·Excellent customer service skills

·Responds quickly and proactively to guest’s concerns.

·Must hold a full clean UK Driving Licence


·Understands The Richmond Service Culture

·To undertake front of house duties including meeting, greeting and attending to the needs of the guest.

·To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer care.

·To deal with guest requests to ensure a comfortable and pleasant stay

·Required to work weekends, bank holidays & weeknights as and when required

·To be responsible for accurate and efficient accounts and guest billing processes.

·To assist in keeping the hotel reception area clean and tidy at all times

·To undertake general office duties, including correspondence, emails, filing and switchboard to ensure the smooth running of the reception area.

·Act as duty manager throughout the night and ensure the safety and security of all guests throughout the night is put first

·To ensure that all reservations and cancellations are processed efficiently

·To run the night audit and ensure all the relevant reports are sent to the relevant management

·To report any maintenance , breakage or cleanliness problems to the relevant manager

·To administer the general petty cash system and float in an accurate manner

·To undertake all training as required

·To adhere to all fire safety test procedures. To assist in the evacuation process in the event of a fire

·May be required to carry out additional duties to suit the business demands.

·May be required to work at other company locations.

·Adheres to all company policies and procedures.

·Supports a safe working environment by applying The Richmond’s regulations and adhering to existing laws and regulations.

Skills & Experience Required

·A friendly and welcoming approach

·High standards of dress and presentation

·Ability to remain calm during difficult situations or in a very busy environment

·Ability to work unsupervised

·Excellent interpersonal skills, including a pleasant and well-mannered telephone manner

·Good administrative skills and the ability to use email, and booking systems

Good team working skills
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