Clarivate Analytics accelerates the pace of innovation by providing trusted insights and analytics to customers around the world, enabling them to discover, protect and commercialize new ideas faster. We own and operate a collection of leading subscription-based services focused on scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection and intellectual property management. Clarivate Analytics is now an independent company with over 4,000 employees, operating in more than 100 countries and owns well-known brands that include Web of Science, Cortellis, Derwent, CompuMark, MarkMonitor and Techstreet, among others. For more information, visit http://clarivate.com/
•Responsible for the cash collection of a designated customer portfolio using Collection, CRM and OTC software which includes contacting the customer by e-mail and phone to secure payment and resolve billing disputes in a manner that is fair and equitable and maximizes receivable recoveries as well as providing professional and attentive services that preserves the ongoing relationship with each customer.
•Responsible for problem solving any customer issues with the customer while ascertaining the nature and reason behind the payment concerns or disputes.
•Escalate problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions.
•Works and assists all Team members whenever necessary or relevant to insure maximum cash flow, minimum risk and customer satisfaction.
•Undertake any other reasonable duties as requested by your line manager on a permanent or temporary basis.
•Ability to understand and meet monthly goals and targets as set by Management.
•Minimum 2 years high volume Business 2 Business Collections experience
•Microsoft Excel, Word and Outlook knowledge
•Ability to learn order to cash software
•Strong verbal and written communication skills
•Problem solving skills
•Able to prioritize and manage multiple responsibilities
•Bi-lingual in English and Korean with professional level writing and verbal skills in both
Nice to have:
•Preferred university degree; 2 years of experience may substitute.
What we offer:
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.
This job was originally posted as www.totaljobs.com/job/75951275