Salary: £18,000- £20,000 Plus Bonus
Term: Full Time, Permanent
Motor Trade Jobs / Automotive Vacancies: Product Specialist Required for Vehicle Dealership - NorwichOur Client, a large Franchise Approved Vehicle Dealership in Norwich requires a professional Product Specialist to join their team.KEY PURPOSE OF THE JOBOverall responsibility for greeting customers and helping them to understand the benefits of ownership through enthusiasm for the brand, along with the ability to inspire and excite customers.Responsible for providing first hand support to customers with complex technology questions before and during the customer experience.Offering exceptional customer service by using non-pressured customer advice.
ACCOUNTABILITIESProviding customers with specification information on all products and services available through the retailer including aftersales.Planning and managing the test drive process with the sales executive and offering product insight during the test drive appointment and evaluation of results.Taking an interest in potential customers' needs and requirements with a view to passing any relevant information onto the sales executive/transaction manager, keeping the customer experience smooth.Proactively approaching customers in the showroom to offer help/advice.Introducing the customer to the sales executive/transaction manager when they express interest in buying.Involvement in sales events/launch events.SKILLS & EXPERIENCE REQUIRED FOR THE JOBExcellent listening and communication skills.Able to provide a first class customer service.Passion for automotive technology.Team oriented personality.COMPETENCIES REQUIRED FOR THE JOBCommunicates in a logical, friendly and eloquent way, putting people at ease. Sociability and ability to establish relationshipsBrand awareness - embraces the brand, culture and lifestyle Adapt quickly to new situations, flexible and always keen to learn. Manages their time effectively. Organisational ability/ability to organise own work/working systematically Facilitates interaction between team members, continuously looks for ways to work well with the team Develops relationships naturally, is empathetic and self-confident.This role is one of many automotive jobs in this area, please contact Jason Martin at OSR Recruitment for other automotive roles on 01603 756833.
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This advert has been posted by a recruitment agency acting on behalf of a client.
This job was originally posted as www.totaljobs.com/job/75954642