Quality Coach

Webhelp UK
£19200.0 per annum + excellent benefits package
29 Sep 2017
03 Nov 2017
Contract Type
Full Time
Quality Coach

Dearne Valley

Webhelp UK have an exciting opportunity in our Dearne Valley contact centre for a Quality Coach to join us paying a salary up to £19,200 plus benefits.

Reporting into the Coaching Specialist you will support employees to drive improvements through effective coaching, influencing and the implementation of achievable development plans.

Who are we?

As one of the UK's fastest growing customer experience outsourcers, Webhelp UK are leading the way in an ever-changing world of communications. We're always looking to bring people on board who understand the importance leading by example, putting the customer first, and who want to join the team to deliver the best customer service in the country.

Your New Role

Conduct activity with Team Managers and Floorwalkers to review performance.Coach and support employees to increase performance.In line with Team Managers actively create and deliver development plans for employees.Analyse implemented plans to ensure effectiveness.Provide insight and recommendations regarding coaching capability and capture continuous improvement opportunities.What you'll need to succeed?

Recent and relevant experience in supporting Coaches, preferably using the GROW model.Strong communication, influencing and relationship management skills.Ability to produce and present actionable insight and recommendations.Experience in liaising with key stakeholders including Quality Managers, Team Managers, Calibrators and Peers.What Will You Get In Return?

A highly competitive, market leading salary plus fantastic benefits package including employee discounts & reward scheme, childcare vouchers cycle to work and salary sacrifice schemes. We also offer fantastic progression opportunities, personal development and training plus a generous holiday allowance.

What You Need To Do Now

If you feel you have the skills and experience to match the profile for this role click 'Apply' now we would love to hear from you.

This job was originally posted as www.totaljobs.com/job/75942517