Apprentice Leisure Attendant

Lifetime Training
129.50 per week
05 Oct 2017
02 Nov 2017
Contract Type
Full Time
Serco are working with an external organisation for recruitment to this apprenticeship scheme. Your application will be shared with an external organisation. By continuing with your application you are consenting to your application being shared with our partner Lifetime Training

The Leisure Attendants role is to work within the leisure centre ensuring customer safety and high standards of service and customer care at all times in of utmost importance. The role will involve supervision of specific poolside activities, maintaining high standards of cleanliness in particular in customer critical areas and the safe handling and set up of equipment.

• Provide supervision of swimming pools to ensure customer safety at all times by preventing accidents and incidents and by taking the appropriate action in the event of these occurring.
• Ensure equipment is set up in order to meet the needs of the programmed activities.
• Undertake cleaning tasks as required to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms and toilets.
• Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate.
• Maintain high levels of customer service at all times ensuring you have a full product knowledge of the services and activities available at the centre
• Attend monthly swimming training sessions in order to demonstrate competency and maintain a valid NPLQ qualification.
• Follow the processes laid down in the SMS (Serco Management System), in particular, the Pool Normal Operating, Pool Emergency and Centre Emergencies Procedures.
• Consistently and actively apply good housekeeping principles, such as turning off lights and equipment when not in use, in order to contribute to our strategy to reduce utility consumption and carbon footprint.

Responsible to the Senior Duty Manager

Personal Qualities :
Good communication skills.
Good strong swimmer
Have the ability to remain vigilant, alert and attentive
Have the ability to be calm and in control in pressurised situations such as emergencies ƒ
Have the ability to set and achieve high standards of centre cleanliness and presentation
Have the ability to deal with customers of all age groups.
Sustain a level of fitness to enable the physical aspects of the position to be undertaken
Self motivated and organised.
Friendly and outgoing.

Skills Required :
High personal integrity and motivation.
An open, honest and outgoing personality

Future Prospects :
Potential to move on to further qualifications and job roles.

Training to be Provided :
Apprenticeship in Leisure Operations and Leisure Management
Functional Skills in Maths
Functional Skills in English
Functional Skills in ICT

Other Information :
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)..

Things to consider :
The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early

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