Customer Insight Analyst

Recruiter
British Gas
Location
Staines
Posted
05 Oct 2017
Closes
02 Nov 2017
Contract Type
Permanent
Hours
Full Time
The Overview

Here at British Gas we are looking to improve the way we understand our customers and their needs. We are looking for a Customer Insight Analyst to join our small and expert team based at our HQ in Staines (TW18), London.

Location - Staines TW18, London

Salary - Competitive + bonus and excellent benefits



The Role

  • Supporting the development of data-driven customer focused solutions to meet the UK Home Strategy whilst also meeting customer’s needs
  • Extracting, manipulating and analysing data to provide critical insight with clear the insights and recommendations with a clear focus on delivering actionable insight
  • Plan analysis effectively and deliver on-time, on-budget and creating actionable insight not just information
  • Work flexibly with colleagues in the Insight & Analytics team to deliver the team’s objectives
  • Utilising sophisticated data management tools and analysis to develop actionable insights into customer experience performance
  • Provide clear recommendations, ensuring ‘why’ and ‘so what’ are always delivered and actions can be taken
  • Draw on other sources and previous projects as appropriate, and feed this back to the business
  • Deliver high quality of work under tight time scales


The Person

  • Proven experience within high calibre analysis that drives commercial impact within a business
  • Strong technical skills with a particular focus on SQL / SAS to interrogate the data warehouse efficiently
  • Strong appreciation for the appropriate analytical / statistical techniques which can be employed to provide robust analyses at pace
  • Commercial awareness and problem-solving ability




PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button. Agencies:

This role is being handled by the Centrica recruitment team, NO agency contact is required. Centrica operates a preferred supplier list and when required, will source candidates through these agencies




This job was originally posted as www.totaljobs.com/job/76727020