Computer Services Analyst (Manchester)

05 Oct 2017
02 Nov 2017
Contract Type
Full Time
People expect nothing but the highest standards from Selfridges. Not just our customers but the people who work with us too. That's why we have a dedicated team providing every area of our Manchester stores with all the IT support our employees could need. And you could soon be part of it.

Joining our dedicated technical team during our peak business period, you'll provide 1 st and 2 nd line IT support right across our flagship store. That means responding to issues as they arise ' diagnosing complex problems and providing sound resolutions to issues concerning everything from our hardware and software, to our telephones and tills. You'll also have the chance to get involved in larger projects ' drawing on your knowledge of retail to coordinate refits and support the implementation of all IT equipment changes. And taking into consideration tight timescales and store layouts, you'll present solutions that will ensure our systems remain as stable, secure and efficient as they can be.

We're looking for someone with a similarly technical background and a good understanding of retail, its challenges and its pace. Your great organisation skills mean you'll have no problem prioritising your workload and delivering the right solution first time. And, if you can't, you'll know when and how to escalate issues. You'll need to bring a flexible attitude to working, but k ey to your success will be your ability to communicate with colleagues at all levels ' presenting your reasoning and drawing on your problem-solving skills to deliver the type of solutions that keep the store running like clockwork.


Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 190 9.

The founder's spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business. With the store being named 'Best Department Store in the World' on three consecutive occasions in a row (2010, 2012 & 2014) and most recently being awarded the title of 'World's Best Sustainability Campaign by a Department Store' at the Global Department Store Summit 2016, Selfridges today is more than just the sum of its products. It's a shopping experience that promises to surprise, amaze and amuse and to this day, as Harry Gordon Selfridge said, 'Everyone is welcome'.

With our Vision, to be the destination for the most extraordinary customer experience, innovative and iconic ways to make this a reality are never too far away. An exciting example of this is our investment programme which is underway in our Oxford Street store and has already seen us open the revolutionary Body Studio and the first phase of our new Designer Studio, providing customers with cutting-edge and progressive designer fashion in a creative and dynamic environment. In November 2016 we opened phase one of our new Accessories Hall ' the Northern Hall. Once completed, the 60,000 sq. ft. space will be our biggest destination. It will also include a new concept space, personalisation bar and eyewear destination. 2017 has more exciting plans to unveil.

Team members across our business strive to keep our Vision a reality through the values we live day to day and the stories we make, tell and share.


Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.

They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.

Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.

This role's key benefits includes potential for performance related bonus, subsidised gym membership offer, season ticket loan, cycle to work scheme, pension contribution and not to mention a generous staff discount!

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