Service Desk Analyst

Interaction Recruitment
£20k - 22k per year
05 Oct 2017
02 Nov 2017
Contract Type
Full Time
We are currently recruiting a Service Desk Analyst to work for an exciting organisation based in Peterborough. This is a hugely varied role and an exciting opportunity to move away from the typical SLA/KPI driven environment and get some real technical and desktop experience. You will be working closely with the application and infrastructure teams you will need to be flexible in your approach to dealing with user issues. You need possess the following: · Excellent communication skills, listening, written and verbal. · Ability to prioritise a varied workload, understanding impact of services on the business. · Be familiar with current technologies and their merits including practical experience of WAN, LAN, Active Directory, Printers, the Microsoft Office suite and Windows products. · Be familiar with technologies including web, mobile and fulfilment technologies. · Problem solving skills and resilience to issues. · Proactive in bringing forward issues and opportunities · Excellent team player, flexible, responsive, takes ownership. Responsibilities will include the following: · Receive IT support/service related requests, delivering a consist level of service · Establish and maintain and audit of desktops, tablets and printers. · Communicate service impacting issues to appropriate levels within the business. · Explores effective ways to improve efficiency of support processes, issue management and customer service. · Contributor for the service management, support process and procedures. Supporting how they are ed with the business needs and requirements in a fast paced environment. · Delivery of IT services, engaged with relationships between all relevant parties, departments and stakeholders across the business. · First point of contact for business users and 3rd Parties, for IT support and service. · Delivery consistent customer service, supporting IT related issues and requests. · Contribute to the maintenance of an asset database of all desktop hardware components and models to provide insight of the age mix, supportability and life of the assets to drive the user desktop roadmap. · Understand how the business operations and procedures work to provide a high level of service. · Perform regular equipment and system checks, as part of routine and proactive maintenance. · Create, administer application/system accounts as required for business users. · Deliver improvements to Service Management in agreement with the Service Desk Team Lead. · Support your team and other key staff members as required.
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