Third Line SCCM Analyst

Hays Talent Solutions
£25000.00 - £37000.00 per annum
05 Oct 2017
05 Nov 2017
Contract Type
Full Time

SCCM in a third line capacity / Windows 7/8/12

An exciting new job opportunity has arisen for a Third Line SCCM specialist in Derby to work for a global IT company.

Main Responsibilities

  • Taking ownership and action of SCCM support incident and problems logged via Remedy
  • Proactively log incidents and/or changes (and provide CAB representation) to carry out remedial work or preventative maintenance
  • Overtime/on call support may be required to support the incident or problem resolution process
  • Deliver and support a framework of best practice, housekeeping and maintenance for the SCCM tool set across multiple versions and environments (2007+)
  • Maintain all administrative documentation as requested
  • Act as a mentor for other team members or support groups
  • Provide support for new business and acceptance into service for SCCM
  • Liaison with Service Management, Microsoft, and ISM

The Ideal Candidate

  • The ideal candidate will be SC clear-able
  • Microsoft SCCM support (2007+)
  • Microsoft Windows 7/8/10 operating systems and respective component support
  • Windows Server 2008+ operating systems and respective component support
  • Microsoft Active Directory

Knowledge of the following:

  • Direct break/fix and troubleshooting support for SCCM topologies
  • SCCM database backup and restore procedures
  • WSUS SCCM integration
  • T-SQL Scripting
  • Powershell Scripting
  • Operating System Registry Hives
  • Wyse Device Manager

Manager Desirable:

  • Windows 10 /Server 2012 and above
  • SCCM technical design and implementation
  • VB Scripting experience
  • Using SCOM to monitor SCCM
  • WMI Scripting experience
  • ITIL
  • Packaging/Build experience
  • Remedy

If this role interests you, please click on to the 'apply now' button and submit your CV.

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