IT Service Desk / Helpdesk Analyst- Permanent-Dorking

The Resourcing Hub
£18,000-£25,000 + benefits
04 Oct 2017
02 Nov 2017
Contract Type
Full Time
IT Service Desk / Helpdesk Analyst- Permanent-Dorking We are looking for two IT Helpdesk Engineers with a broad knowledge and skills in various small business applications and current platforms based in Dorking, Surrey offering a permanent package of between £18k-£25k + benefits (Depending upon experience and level) One of the two Analysts can / will be a less experienced individual / IT graduate looking for an entry into IT in a fantastic company. You will still need to prove you can cope with the customer facing and technical requirement of the role from day 1.To be considered you must live within 1 hour commute of Dorking Office (RH4.) As part of the Technical Support Team you will have responsibility for the following: - Troubleshooting IT issues and handling service requests by telephone, email, remote access and occasional on-site visits. - Proactive monitoring of systems using a variety of tools. - Helping to improve company systems, procedures and knowledge. - System builds, configuration and installation (remote or on-site). - Pro-active maintenance of backup, anti-virus and software and hardware updates for client networks while giving excellent customer service. - Diligent documentation and time-keeping. - Potential for involvement in solution design and project implementation in consultation with clients and colleagues. - Participating in the out of hours standby rota. We are looking for someone with the following: - Some experience in an IT client-facing support role - Experience working for a fast-paced IT service provider servicing multiple clients - Excellent customer service skills, particularly with external clients - Excellent attention to detail - Ability to multi task whilst delivering a first-class customer experience, - A logical thinker with excellent analytical and problem-solving skills - Excellent interpersonal and communication skills (by phone, email and face to face) - High attention to detail - Someone who enjoys working in a team and sharing knowledge - Handling technical and hierarchal escalations - Troubleshooting skills across all IT platforms Ideally you will have some of the following technical skills: - Working knowledge of Autotask - Knowledge of Apple products - Experience with Cloud / hybrid computing such as Office 365 - Virtualisation solutions - VMWare or/and Hyper-V - Internet Domain/DNS management and troubleshooting. - VoIP / telephone support - Microsoft workstation operating system support - Computer hardware and peripheral knowledge - Mobile device set up and configuration - Networking - TCP/IP, WAN, VLANs, VPNs, Firewalls, Routers. - Server Operating Systems - 2008/2012. - Exchange Server 2010/2013. - User application support such as MS Office - Lives locally and a car driver Our client was established in 1995, has nearly 20 years' experience in meeting the IT needs of mid-market enterprises in both the private and public sector. They offer a series of revolutionary comprehensive solutions and services that enable their clients to maximise the investment made in their infrastructure. The resourcing hub is a brand of @its (search & selection) Ltd. Services offered are those of an agency for permanent work and employment business for the supply of contract staff.
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