IT Support Professional Apprenticeship

£14,000 per annum
05 Oct 2017
02 Nov 2017
Contract Type
Full Time
IT Support Professional Apprenticeship

Hours: Monday to Friday 9:00 – 17:30
Salary: £14,000
Location: Wilmslow
Training in association with Macclesfield College

The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.

We are looking for a customer focussed star to join our IT department as an apprentice to support our colleagues both hands on in the office and remotely across the UK. You will be working with state of the art systems and technology, and helping the business get the most out of it.

This is a fast paced role where no two issues are the same. You’ll be there – whatever they need, whatever it takes and have the ability to prioritise when needed. As the role involves answering support tickets, what we really need is someone with brilliant customer service, who can ask the right questions to find the right solutions. If you love all things technology and a have a passion for demonstrating it in a clear and simple way, then this is the job for you.

Key Responsibilities

What will I be doing day to day?

  • Using a ticket based system to resolve all IT related queries, including those for remote users.
  • Ensuring correct levels are attached to issues and all parties aware of impact on service
  • Set-up new hardware such as PCs, Laptops, iPhones and iPads.
  • Creating new user accounts in Office 365 and Active Directory.
Skills Required

  • Enjoys solving problems
  • Has an interest in computers and technology
  • Possesses the ability and desire to learn about the systems we support
  • Is enthusiastic to deliver the best customer service
  • Is a good communicator on the telephone and face to face
  • Has great organisational skills and can prioritise their own work loads
  • Is a team player with the ability to act on their own initiative when required
  • Calm and focused
Join our fun, friendly, passionate team!

A great place to work

We’re one of the top 100 companies in the UK to work for with an industry-leading client retention rate and thousands of very happy customers.

Why? Because we only employ brilliant people: Experts at what they do, who smile while they’re doing it. It’s a great place to work, because of the people we employ. Fun, professional and supportive. People who love to love their job.

Not only is Citation a fantastic, friendly place to work, we offer rewards that go above and beyond the norm.

Below are some of the other benefits you can get as a Citation colleague:

    33 days holiday plus your birthday off work The opportunity to purchase up to 10 days additional holiday each year Childcare Vouchers Eyecare Healthcare O2 mobile packages Cycle to work scheme Personal Office 365 Pension scheme Life insurance An additional paid weeks’ leave if you’re getting married £250 voucher of your choice for Mums to be Enhanced parental leave Grandparents leave Discounts and various exclusives Incentives Colleague awards And last but certainly not least, the very best parties

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