IT Service Delivery Manager

Recruiter
Harvey Nash Plc
Location
Newcastle Upon Tyne
Salary
£42k - £49k pa
Posted
05 Oct 2017
Closes
02 Nov 2017
Contract Type
Permanent
Hours
Full Time
We are delighted to be representing a world class organisation who are seeking to further build their capability within their Service Management function. We are seeking a proven specialist with experience gained in leading both Service Desk and Desktop Operations- this will involve managing a team of individuals who provide first and second line support. We are keen to hear from individuals who have experience in service desk and desk top management within a large diverse organisation, in addition to working with suppliers and other external partners. This role includes managing a team of c 25 in BAU operations. The successful applicant with have demonstrable experience of co-ordinating activities of staff and people development in general. You'll have a positive, inclusive and collegial leadership style Specific duties will include: - Full responsibility for Service Performance relating to ticket management of escalations via the service desk - Responsible for monitoring team budgets on a monthly basis ensuring that there is adequate funding for IT plans in this area - Responsibility for workload and people resource management - Responsible for taking appropriate action to anticipate and resolve problems in systems or service. - Take the lead on incident issues when they arise - Take the lead on reviewing working procedures relating to Service desk and desktop support. We are delighted to be representing a world class organisation who are seeking to further build their capability within their Service Management function. We are seeking a proven specialist with experience gained in leading both Service Desk and Desktop Operations- this will involve managing a team of individuals who provide first and second line support. We are keen to hear from individuals who have experience in service desk and desk top management within a large diverse organisation, in addition to working with suppliers and other external partners. This role includes managing a team of c 25 in BAU operations. The successful applicant with have demonstrable experience of co-ordinating activities of staff and people development in general. You'll have a positive, inclusive and collegial leadership style Specific duties will include: - Full responsibility for Service Performance relating to ticket management of escalations via the service desk - Responsible for monitoring team budgets on a monthly basis ensuring that there is adequate funding for IT plans in this area - Responsibility for workload and people resource management - Responsible for taking appropriate action to anticipate and resolve problems in systems or service. - Take the lead on incident issues when they arise - Take the lead on reviewing working procedures relating to Service desk and desktop support. Please apply for immediate consideration
This job was originally posted as www.jobsite.co.uk/job/959262522