Service Desk Engineer - Tier 1, 2 and 3

Net Technical Solutions Limited
£20,000 to £28,000 based on technical experience
05 Oct 2017
02 Nov 2017
Contract Type
Full Time
Net Technical Solutions is an established and successful IT Solutions company with great offices in central Farnham. We offer high-quality, innovative outsourced IT services to a loyal and established client-base within the SME marketplace in and around the Farnham area and across the South East The key highlight of working in a managed service provider, such as Net Technical, is the diversity of support you will provide to a wide customer base and the opportunity to increase your technical skills and solve complex issues Our Service Desk: Provides 1st, 2nd and 3rd line support via telephone and email. Using remote desktop tools to connect to customer machines and their network.The Service Desk is responsible for ensuring that all incidents and problems have cases raised and are categorised and are allocated efficiently and correctly. Monitoring of customer server and network performance. Our Service Desk is organised in to two tiers of support Tier 1 and Tier 2. A Typical Day will include: Every day you will be experiencing and learning something new in this demanding support position which requires excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of customer infrastructures, technologies and products. Acting as the first point of contact for our Managed Service customers who contact our service desk (by phone, portal and email) to report issues and faults relating to their current infrastructure and software, correctly logging incidents and faults, categorising and prioritising and resolving the issues in a timely manner. About You - You will currently be working within an IT support capacity with a track record of providing 1st and /or 2nd / 3rd line assistance to a variety of clients and customers, ideally this will be within the Managed Services sector but other sector experience may be considered - Familiar with Desktop Support through to Windows Server and Exchange environments - Have experience in a Helpdesk or Technical Service Desk environment - A true commitment and interest in providing outstanding customer service and the ability to translate technical issues to a non-technical audience - Natural aptitude for IT troubleshooting & problem solving - Highly organised and able to work on own initiative to complete the range of tasks required and often working on multiple cases at once - As much as your technical skills count, your ability to work unsupervised & under pressure are important along with your analytical, numerical, literacy and prioritisation skills - Maintaining and developing your own knowledge and skills to assist with first time fault resolution What we offer In return for your commitment, you will receive a competitive salary with no restrictions on growth, 25 days holiday, a pension contribution & private medical insurance (after a qualifying period), free car parking, and a strong commitment to your ongoing professional development, including support and encouragement for the pursuit of an MCSE qualification. Apply Today Due to the number of applications we are afraid that we will only respond to successful applicants and if you have not heard from us within 5 working days please assume that you have not been successful on this occasion. You must be authorised to work in the UK and please note if successful you will undergo a DBS check. No agencies please
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