IT Support Engineer

Shape It Recruitment Limited
05 Oct 2017
02 Nov 2017
Contract Type
Full Time
Our client, a well-established manufacturer is now looking to welcome a Technology Support Engineer to their busy support team. They're looking for someone to provide excellent user support through a variety of different ways (e-mail, phone, remote tools, hands-on) and who has an ability to respond and understand the needs of the business quickly, always maintaining a patient and calm manner while dealing with users across the entire business. Main responsibilities: - Monitoring the help desk (responding and prioritizing help desk tickets) - Developing/maintaining deployment automation for Windows images - Deploying new desktop/laptop/servers - Managing desktop antivirus monitoring - Installing/deploying workstations/laptops/other IT equipment - Planning /implementing server upgrades (maintaining updates & vendor-supplied patches) - Providing detailed documentation on engineering analysis, solutions, etc. - Supporting mobile devices (Android, iOs) - Troubleshooting/administration of hardware and software (Windows Server 2003-2012, Windows 7&10, Office 365, Active Directory Administration) - 24/7 support on-call rota - Travel between UK and abroad sites Essential skills: - Experience providing 1st/2nd/3rd line support for - Windows Server 2003-20012 - Citrix XenApp + - Windows (All versions) - Mac Support- OSX, iOs, Apple hardware (basic) - Hyper-V - SQL Server - Active Directory - Networking (TCP/IP, LAN/WAN, DNS, Firewalls) - Great customer service skills - Great communication skills (Verbal, written) - Great planning, prioritising, organising skills - Target focused - Great analytical/problem solving abilities This role will require a driving license as there will a requirement for infrequent travel between UK sites. Interested? Get in touch to find out more!
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