Application/Software Support - Redditch - £25,000

VIQU Limited
£20k - 25k per year
04 Oct 2017
02 Nov 2017
Contract Type
Full Time
Service Desk, Helpdesk, 1st Line, 2nd Line, bespoke applications, software support VIQU are currently recruiting for an Application Support Specialist to work for a reputable and market leading network MSP, based out of their brand-new offices in Redditch. As an App Support Specialist, you will mainly be responsible for supporting bespoke applications for customers, you will be the first point of contact where you will run an initial diagnostic, try to fix most of issues, then escalate relevant point if necessary. Day-to-day responsibilities: - - Providing telephone and email based technical support on our suite of hosted Telecoms products (training provided) - Liaising with our technical team to resolve customer faults and queries. - Logging and progressing customer faults or development requests in our ticketing system, working within agreed SLAs - Providing additional support with product testing, documentation and training as part of the customer development cycle. Main skills and experience needed for this role: - - Demonstrate expertise in the provision of 1st line IT support services - A basic understanding of the technology components (application and infrastructure) utilised in an eCommerce environment - Customer Service skills and the use of a call logging system - Working knowledge of Windows 7, Office 2010, Server 2003, 2008 and 2012, Active Directory, Exchange - PC hardware and software maintenance and upgrades - Qualification in a related field This role is offering a package of up to £25,000 + benefits as well as excellent progression within the business and specialist training. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Matthew Coombs, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at 'VIQU IT Recruitment' on LinkedIn,and Twitter: @VIQU_UK
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