2nd Line Support Engineer

03 Oct 2017
02 Nov 2017
Contract Type
Full Time
Company Information

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa EUR 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.
Job Description

Atos is a global leader in digital services and provides Cloud Computing, Software & Systems Integration, Big Data & Security solutions within multiple sectors.
As part of our service offering to our clients we provide world class customer support solutions and as technology becomes more complex the need for exceptional talent increases.
As a result we have an exciting career opportunity for an experienced Deskside Support Technician to work within the IT operations department as part of a technology support team, providing IT and facilities support for Johnson & Johnson, one of the leading multinational healthcare providers.
This is a GCM2 level role with a base location in Pinewood. Some travel to other locations such as Maidenhead, High Wycombe and Sunbury will be required. Successful candidate needs to be based in proximity to one of the mentioned locations with regards to a requirement to join on call rota.

Job Requirements

Competencies and soft skills required for the role:
· Client Focus
· Delivery Focus
· Team working
· Knowledge and Expertise
Transferable skills and experience suitable for this opening:
· Experience in deskside support
· Excellent customer service skills
Broad skills categories applicable to the role:
· Application Management & Development Skills
o Technical Integration
o Software Engineering
· Quality and Productivity Skills
o Risk Management
o Process Management
· Service Delivery Management Skills
o Client Management
o Service Delivery Support
· Support / Service desk Skills
o 2nd line support engineering
· Technical Engineering Skills
o Technical Expertise
o Testing
Ideal technical skills and experience required:
· Minimum 12+ months experience in a 2nd Line Technical support environment (will also consider people with 1st line technical support experience looking to take the next step)
· Knowledge and understanding of Windows desktop operating systems
· Understanding of Windows Server Operating System and the ability to perform domain related administrative tasks in DRA
· Understanding and knowledge of LAN environments
· Understanding of data centres
· Intermediate knowledge of LAN based E-mail systems (e.g., Outlook, MS Exchange).
· Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems
· A demonstrated ability to encourage and model positive cross-team partnerships
· Ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems and office automation software, with expert level knowledge in at least one area of specialization
· Ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
Valued Personal Motivators and Drivers:
· Autonomy - around how and when to complete your work
· Challenge - to work on challenging/stimulating work projects
· Expertise - opportunity to make the most of your knowledge and skills
· Recognition - recognition of your success from others
· Travel - travel as part of your role
Additional Information

Compensation and Benefits
A great incentive to join the Atos team is the market competitive range of benefits that the Company provides. These include a competitive salary, as well as a number of core benefits, such as; 25 days annual leave plus bank holidays; private medical insurance, which all new starters will be automatically opted into; an attractive stakeholder pension scheme, with employer contributions of up to 10% basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and Season Ticket Loan. In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.
This job was originally posted as www.jobsite.co.uk/job/959249855