Technical Support Officer

Up to £25,000
05 Oct 2017
02 Nov 2017
Contract Type
Full Time
Technical Support Officer
Quedgeley, Gloucestershire
Up to £25,000 depending on experience

Yotta is a provider of software and services, leading the way in data driven infrastructure asset management. We use our imagination and expertise to bring new levels of innovation to data collection, analysis, interpretation and decision making, enabling our customers to achieve more with less.

We have a range of market leading software products backed up with a range of surveying and consultancy services which help our customers deliver a better service across their highways department. We are technological leaders in the UK market and are entering an exciting phase of potential growth both within the UK and Internationally.

We are part of the AIM listed Oxford Metrics Group of companies who provide vision technology across the life science, entertainment, defence and engineering sectors.

The Role
The primary function of the Technical Support Officer role is to be a first point of contact within our Customer Support team, providing telephone, email and remote support directly to our customers. Working under the supervision of the Team Leader you will be expected to deliver the highest standards in customer service, you will gain exposure to a number of disciplines, including: Application support and operational advice, software installation and configuration, databases and reporting and delivering Software as a Service (SAAS). This is an excellent opportunity, offering great prospects, to be involved in a key business area during an exciting period of growth for the company. This role is based in our newly custom-designed office suite in Gloucestershire.

Duties and Responsibilities:

Deal with incoming customer support requests, logging and updating tickets where appropriateEscalate issues, enhancement requests and business opportunities to the relevant departmentsProvide remote support, via industry standard tools, to our desktop, server and mobile applicationsAssist with the creation of reports for both customer and internal use, primarily using Crystal Reports and SQL queriesAssist the Development Team with testing, documentation and feedback as requiredEnsure that internal systems are kept up-to-dateAssist with the updating and day-to-day management of our Software as a Service platformsProvide technical backup and application knowledge to all business areas where requiredRequired Skills:

Broad understanding of ITExperience or qualifications in one or more of the following: Networking, Windows Server, Crystal Reports, SQLA minimum of 2 years’ experience of delivering customer or application supportStrong systems fault-finding and analytical skillsA good communicator - face-to-face, telephone, written, email.An ability to converse with non-technical people on IT issues without jargon and are able to build and maintain good relationships with clients and colleaguesCreative and innovative problem solverBeing fluent in German or Spanish is desirableDesirable Skills:

Experience of using Mayrise software, Highways, Street Lighting, Street Works, Waste & GroundsITIL CertifiedTechnical Support Officer Benefits:

Competitive Salary25 Days annual leavePensionLife CoverPermanent Health Insurance If you feel you are suitable for our Technical Support Officer position, please apply now.

Customer Support Technician, Application Support Officer, Technical Support, 1st line Support, Helpdesk.

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