Support Co-ordinator, Service desk Co-ordinator, Client Support

Recruiter
Change It Consulting Ltd
Location
Nottingham
Salary
22k
Posted
05 Oct 2017
Closes
02 Nov 2017
Contract Type
Permanent
Hours
Full Time
Support Co-ordinator, Service desk Co-ordinator, Client Support, Customer Service Support Co-ordinator, Service desk Co-ordinator, Client Support, Customer Service, Client co-ordination Support Co-ordinator, Service desk Co-ordinator, Client Support, Customer Service, Client co-ordination My client, a well-respected market leader in their chosen field is recruiting for a new position based in their prestigious Nottingham offices Due to continued growth, they are currently recruiting for a seasoned front-line support / customer service orientated individual to sit as the first port of call for an IT Solutions provider The organisation creates bespoke software to the legal and financial industries and as such any support calls that come through will be based on this IT solution. The application is created in Microsoft Dynamics CRM. You will exhibit excellent interpersonal and communication skills and your customer service capabilities will be first class. Added to that, you will have demonstrable experience working on a service support - ideally in a software orientated environment You will have an inquisitive mind and a problem-solving attitude. You will not just be fielding calls, but ideally acting as the first line to solve the problems. Experience with support financial solutions / applications or more interestingly, legal software or legal solutions will push your application to the top of the pile. Whilst a technical grasp is advantageous, fundamentally your client and customer facing skills will be first rate as well as your ability to liaise with internal teams to ensure a resolution of issues. Please note, this is not an IT Support role, more of a service support / administration / co-ordination position with some IT thrown in Support Co-ordinator, Service desk Co-ordinator, Client Support, Customer Service, Client co-ordination Support Co-ordinator, Service desk Co-ordinator, Client Support, Customer Service, Client co-ordination
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