Delivery and Change Manager - HSBC - 6 months - Comtract

London (East)
04 Oct 2017
02 Nov 2017
Contract Type
Full Time
Role Purpose The C&ALM Delivery Manager is required to work within the projects owned within the C&ALM department, with specific responsibility for: - Successful delivery of system releases, ensuring that the key business benefits of each release are realised - Partnering with HSBC IT and external Software Vendors to help ensure their contributing delivery responsibilities are successful - Creation and ownership of a combined Business, IT and Software Vendor release plans - Devise and execute an overall release end-to-end test strategy to ensure quality of releases - Daily management of the Business Delivery team - Management of all Business delivery activities for each release. Supervision of IT and Vendor activities, and any other dependent tasks that are key to successful delivery. Issue escalation to programme management, where internal resolution is not possible. - Support the associated C&ALM Test Manager in successfully executing test phases (including UAT) in time to meet delivery objectives - Stakeholder management for all Groups participating in and signing-off system releases - Smooth implementation of releases in to Production, ensuring disruption to live service is minimised Major Challenges The jobholder must: - Form a successful partnership with Group IT, Local IT and Vendor organisations to collaborate to deliver system releases - Take responsibility for the release plan, ensuring that progress is carefully monitored and external key dependencies are managed - Facilitate issue resolution to ensure that the release schedule remains on track and that functional issues are solved through appropriate, agreed solutions - Work closely with diverse Business stakeholders, and their teams, to ensure their requirements and priorities are successfully met - Manage a disparate team of permanent employees, both on-shore and off-shore, third-party consultants and contractors - Gain a detailed knowledge of Business requirements and understand how solutions delivered through releases will meet them - Be conversant with the principles of regulatory reporting applicable to C&ALM change delivery, and understand the functions of relevant Business stakeholder areas - Run successful functional test phases, both within the programme and also externally involving stakeholder areas (UAT) - Work with other Release managers to ensure consistent standards are enforced and that best-practice is shared across releases Role Context - The jobholder will report in to the C&ALM Head of Delivery Management & Testing - The role involves line management for the Business Delivery team, which is likely to comprise on-shore, off-shore, contract and vendor members - The jobholder will be based in London but may be required to travel to other HSBC global sites Observation of Internal Controls (Compliance Policy / FIM requirements) - Maintains HSBC internal control standards as specified by Internal control functions Role Dimensions - The role is a manager position - The role is based in London, but will require co-ordination of teams and activities across multiple global regions Headcount reporting to this role Direct: 6 (approx) Indirect: 0 Total: 6 (approx) Technical Skill Requirements - An understanding of the principles of Liquidity and/or IRRBB Regulatory Reporting - An undertstanding of systems delivery lifecycles and delivery methodologies (including Agile) - Be able to formulate test strategies and confident in running a successful test phase - An appreciation of systems and data architectures - Proficient in Microsoft Office applications (Word, Excel, Visio, Powerpoint, Project) Educational Requirements Educated to minimum of degree level Personal Skill Requirements - Senior stakeholder management ability - Mature and independent - able to work with little supervision - Ability to professionally and effectively present information and respond to questions from all levels of management - Proficiency in problem solving - A self-starter with excellent written/verbal communication skills - Desire and commitment to make a difference - Team player able to manage conflict and conflicting priorities - Ability to instill change disciplines throughout all relevant areas of the organisation - Effective team leader Experience - Financial Services Project Experience across both internal reporting and regulatory requirements, preferably Liquidity Management - Experience in change management, driven by IT systems implementation or enhancement, across a large organisation - Track record of successfully delivering - Successful test strategy and test management - Demonstrated experience of large scale project implementations involving IT - Experience of working in a large banking organisation preferred
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