3rd Line Network Engineer

Recruiter
Capita Resourcing Ltd
Location
Warrington
Posted
04 Oct 2017
Closes
02 Nov 2017
Contract Type
Contract
Hours
Full Time
3rd Line Network Engineer Warrington £350 per day 6 Months I am looking for a strong 3rd Line Network Engineer to join a team in Warrington as soon as possible. You must be SC Cleared, with a in date CCNA qualification. Duties of the 3rd Line Network Engineer role include: * Providing strong Network support * Responding to calls placed via a variety of media * Ensuring assigned incidents are accurately updated and that sufficient information is recorded in the relevant incident logging software, for both work undertaken and resolution. * Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) * Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times * To contribute to overall achievements of required Service Level by maintaining agreed personal targets. Assist in ensuring SLAs and Key Performance Indicators (KPIs) are met * Undertake a range of cabling and equipment installations and configuration activities across the network technology domains; * Work with 3rd parties to ensure that the network remains available at all times unless otherwise agreed; * Ensure pro-active monitoring is in place to identify any issues at the earliest possible opportunity If you are interested in the role, please apply immediately as this is an urgent contract. Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.
This job was originally posted as www.jobsite.co.uk/job/959255572