Digital Content Designer - Content Editor

Elevate Platform Limited
Newcastle Upon Tyne
225 to 300 GBP (Per Day)
05 Oct 2017
02 Nov 2017
Contract Type
Full Time
Digital Content Designer / Newcastle upon Tyne / 5 Months Contract / 225 to 300 GBP (Per Day) **IR35 Status**The client has stated that this role is In Scope of the new off pay-role worker legislation** Role Profile: Content Designers, Digital Delivery Centre HMRC collects the money that pays for the UK's public services and helps families and individuals with targeted financial support. We run the biggest digital operation in Government. HMRC Digital designs, builds and manages services for 45 million individuals and 4.9 million business customers. We are undergoing a major digital transformation programme to make tax easier - enabling customers to do more online and in real time, wherever they are. To do this, we need a team of outstanding people to create and run these new digital services and who understand the web, technology and people. Content designers are responsible for writing the content that will help users understand how to manage their tax affairs through HMRC's digital services. You will work with interaction designers, user researchers, developers, and policy and legal teams to help us create compelling digital service Understanding the needs of our users, making complex content simpler and transforming the way we communicate with users is critical to HMRC Digital's success. As a content designer at HMRC you will be responsible for: - writing, editing and publishing high quality content that meets user needs and creates outstanding HMRC digital services that users prefer to use - communicating credibly with a wide range of people inside and outside of HMRC - making sure customer journeys are the best they can be - managing relationships with subject matter experts to make sure content is accurate - accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, search engine optimised) and to the department's style - accountable for choosing the best format for displaying information to the user - if we don't have one, we'll want you to suggest ideas or identify the gap - making sure appropriate policy and legal checking within other parts of government happens, and that content is published quickly and efficiently - monitoring the performance of content and tools and work with the Product Manager and a multi-disciplinary team to understand user behaviours and feedback - identifying ways to improve the content and to iteratively improve the product - at ease working in an agile environment with rapidly changing deadlines, workloads and goals and collaborating with others as part of an agile team Skills and experience: - extensive experience of writing for the web, with proven ability of creating content that is accessible and usable - exceptional skills in convincing people that user needs and a usable approach is the only way to present information - proven experience in using metrics and user feedback to define/refine content - proven experience of working within a web application development environment, proficient in writing Markdown, picture sourcing and editing - experience in choosing the best format for displaying information to the user - experience in working with content publishing systems If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
This job was originally posted as