NOC Engineer - Berkshire

Mayflower Recruitment Limited
05 Oct 2017
02 Nov 2017
Contract Type
Full Time
We are looking for a motivated, pro-active and enthusiastic individual to strengthen our Network Operations Centre team. As part of the team you will serve as a point of contact for our customers and service providers. You will be required to deal with customer issues raised over the phone, email and internal ticket system, escalating tickets to team leaders, management and/or network team where required. You will deal with network cabling, racking / de-racking of server, rebooting servers and network devices, attaching KVMs to servers and at times you will escort vendors / customers to the appropriate data floor and assist where applicable. You will also act as a liaison between customers and our Network Team and assist with gathering correct data for troubleshooting, in order to resolve any network related issues. Appropriate training will be provided where required. In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times as well as acting as a role model for all Technical Support Teams. Some of the responsibilities will include: Interface with customers via email, phone, ticket system and face to face Work with 3rd party service providers in order to process and analyse customer issues to resolution Generate problem reports in Bugzilla to ensure we provide top level service for our customers Hardware installation (Racking / Cabling / Memory / Hard Drives / Raid Cards) Software Configuration (Operating System Installation, updates, Control Panel's, SQL Server) Helping other team members resolve queries and problems Handle complaint calls effectively to resolution, where possible Assist the Network Operations Centre Manager in the implementation and sharing of Best Practice, raising knowledge and quality across the teams To be involved in ad-hoc projects representing the NOC Manual Handling of Hardware (Servers, routers, switches etc.) Required skills and experience: Data Centre Experience a Plus Help Desk or Technical Support Experience a must Experience with Cabling and Network Wiring IT skills including Windows, Linux, Various VPS Platforms, (including KVM, OpenVZ, HyperV), Network Infrastructure, Good Intercommunication skills Significant Customer Service / Technical Support experience Working knowledge of Network and Server Equipment (i.e. Routers, Server Hardware, Raid) Understanding of DNS Understanding of Networking Hardware troubleshooting methodologies Resilient with the ability to problem solve Mayflower is acting as an Employment Agency in relation to this vacancy.
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