IT Support Technician

Asure Recruit
Tunbridge Wells
£25000 - £30000 per annum
04 Oct 2017
02 Nov 2017
Contract Type
Full Time
IT Support Technician Tunbridge Wells £25,000 - £30,000 depending on experience + an excellent benefits package. About Our Client My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition, and are in The Times Top 30 Big Companies to work for. They are currently recruiting for an IT Support Technician to join their team based in Tunbridge Wells. Job Description In this role, you will support a growing tech-start up business in the Insurer tech industry who are looking for a first line support staff to help facilitate smooth running of the operation as they embark on a period of rapid growth. This is a great opportunity for an individual with over 18 months experience with first line support looking for a step up. The individual will be a service orientated team player with the technical acumen to take on increased responsibility and grow with the business. Key Responsibilities: - Manage support tickets and call queue, providing weekly KPI reporting. - Engage with customers to resolve support issues and ensure appropriate service levels are met. - Liaise with developers, dev-ops and business staff to identify problems and apply fixes in a controlled manner. - Assist in the creation of an agile support framework with continual improvement mechanisms to adjust procedure in accordance with the evolving needs of the business. - Configuration of the system as directed, for example, update device settings, tune system. - Monitor operational dashboard and manage alerts and response activities. - Input into the evolution of an operational monitoring and support framework. - Work closely with the development and dev ops team to identify opportunities for self-serve system administration. - Build relationships with customers to enhance the service proposition. Key Competencies: - Knowledge and experience of support frameworks such as ITIL and IT4IT a distinct advantage. - Experience of a range of support organisations with a customer focus. - Be familiar with software delivery tools and processes for concurrent development and proficient in source code management practices. - Experience of development language and tools and may have a development background. - Be familiar with software delivery tools and processes for concurrent development. - Be familiar with a range of agile practices and positively contribute to implementing and improving these. - Able to communicate effectively at all levels of the organisation with technology and business stakeholders. Project - Experienced in a range of delivery methodologies including agile and plan driven paradigms. Skills & Knowledge The following list of skills exemplifies the type of technologies required for the role. As some of these are new and emerging, specific experience is not necessary but applicants should demonstrate a strong general grasp of infrastructure technologies and a desire to quickly acquire new technical skills. Skill Comments Jira Help desk support or equivalent. Desirable Experience of a variety of mainstream testing tools and techniques. Essential Team Foundation Server [or equivalent] Essential Structured Query Language Desirable Microsoft Azure IaaS & PaaS Desirable No SQL database technologies (Cassandra, Mongo Azure document storeage etc.) Desirable Powershell Desirable
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