IT Support Supervisor

BMR Solutions
£30k - 32k per year
05 Oct 2017
02 Nov 2017
Contract Type
Full Time
BMR Solutions is currently looking to recruit an IT Support Supervisor to work for our client who is an engineering company based in Falmouth.Position: IT Support SupervisorLocation: FalmouthSalary: circa £30,000 to £32,000 per annum Job Type: Permanent This role will oversee the day to day running of the IT Support team and will involve assigning workloads between the team as well as third parties. The ideal candidate must be a highly-motivated, confident, team-focused leader who enjoys a fast-paced, deadline-oriented environment where they can help others. A major part of this will be to help train and develop the IT Support team while being a point of escalation for second and third line faults. To be successful within this role you do not necessarily have to have managerial experience, however, having the experience will be beneficial.Essential Job Functions:·Providing second & third line technical support to customers by troubleshooting applications and identifying, researching, reporting, tracking, and resolving technical issues. Escalates issues to appropriate parties. Handling other inbound calls and emails, as necessary.·Working with the IT Manager to ensure performance goals are achieved. Creating reports and monitoring related technical support metrics.·Analysing reported issues to identify trends and proactively addressing customer needs, and working to improve Team processes to increase customer satisfaction.·Communicating clearly and effectively with internal customers. Working with other departments to ensure appropriate and timely resolution of customer issues. Building and maintaining positive customer and staff relationships.·Serving as liaison between IT support and 3rd party contractors.·Working on special projects and other duties as assigned.Knowledge of the following:·Microsoft Windows 7 and 10, Microsoft Active Directory, Exchange Tools, Microsoft Office Suite 2010, 2013 & 2016, remote desktop, Internet Explorer/Google Chrome/Mozilla, workstation and peripheral hardware troubleshooting, imaging best practices, anti-virus tool operations, basic SaaS connectivity, software licensing, client VPN capabilities, and third party applications such as Adobe Creative Cloud·Processes and technology such as IT Service Management Tools; Microsoft System Centre Configuration Manager; back-up, recovery, and archiving activities and tasks; network storage; basic TCP/IP and DNS; SharePoint; user shares; print servers operations; and Active Directory security and permissions.It is essential that you have experience with Active Directory, VMWare, Hyper-V, Exchange, SQL Server, Windows Server, Office 2013 and 365 including Skype for Business, LAN/WAN and SAN technologies
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