Insight Analyst

Domestic & General Group Plc
05 Oct 2017
02 Nov 2017
Contract Type
Full Time
This is a great opportunity to come join our innovative Insight function at Domestic & General as an Insight Analyst. The successful candidate will utilise speech analytics and be responsible for identifying opportunities that deliver significant improvements across our operations that continue to drive our customer centricity culture. You will provide a key role in ensuring the benefits are realised working closely with our change functions.

Domestic & General is the UK's leading specialist provider of warranty protection & proud of our market position. We have a customer base of more than 16 million worldwide & previous winners of the Sunday Times Top Track 100 listing Britain's private companies.

Key Accountabilities

  • Following analysis phases, determine process/systems/behaviour changes that deliver greatest benefit, support business case and present output to stakeholders
  • Analysis of data to include trending, potential cost saving opportunities, initiatives and data for key customer processes highlighting potential failures
  • From initial high level analysis, decide whether case for change compelling enough to justify continuation to detailed analysis phase
  • Report on and analyse performance of processes investigating failures, recommend and implement agreed improvements ensuring effective delivery
  • Support change process implementation, identify improvement opportunities and conduct analytical work to ensure associated benefits are realised
  • Utilise speech analytics to identify opportunity and track benefit realisation while remaining in transcription rate tolerance with accurate processing
  • Product innovative reporting enabling business to understand underlying trends
  • Experience Required

  • Used ability to identify trends and exceptions across disparate information sources to make value add recommendations based findings that have been realised within previous organisation
  • Track record post improvement recommendation of monitoring to benefit realisation with accurate information submitted on process, project progress & costs
  • Interpreted technical data, tasks, dependencies and translated into functional plans which are meaningful to the business
  • Experience in identifying appropriate change options which when implemented, improvements focussed on business benefits
  • Strong analytical skills demonstrating ability to aggregate information with attention to detail; opportunities identified and recommendations made have led to improvements in efficiency
  • Interpreted a range of key business priorities and used efficient planning of resources to achieve results
  • Process and reporting project documentation produced with risks and issues identified with data solutions provided
  • Speech analytics and SQL databases experience would be advantageous for any applicants
  • Skills:

  • Highly enumerative with logical approach to tasks and problem solving
  • High degree of accuracy when presenting data/recommendations
  • Excellent report writing skills with ability to bring data to life visually
  • Strong time management and prioritisation skills with ability to work under pressure
  • Proficient in all MS Office applications with advanced knowledge of Excel, Access and PowerPoint
  • In return we offer a competitive package including:

  • Competitive salary and company bonus scheme
  • Pension scheme
  • 25 day holiday allowance, plus bank holidays
  • Free life assurance
  • Discounts on Domestic & General products and services
  • Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

    Domestic and General Group is the UK's leading provider of warranty protection for domestic appliances. Please note that we have a thorough referencing process, which includes criminal record checks.

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