European IT Operations Manager

Nigel Frank International Ltd
£58k - £68k pa
04 Oct 2017
02 Nov 2017
Contract Type
Full Time
This is a once in a lifetime opportunity to work at multi-million pound multinational manufacturer with offices stretching from the USA through Central Europe and over to Australia. Their purpose to exquisiteness to everything they work on while making sure they have a fun and vibrant culture for all that work with them. As a Business Relationship Manager you will be responsible for looking after the Central Europe space and co-ordinating all IT projects in the region. You will work closely with IT Managers and other key players to ensure requirements are met. Essential duties and responsibilities include but are not limited to the following: * Lead the European IT Operations team * Establishing and managing a European Helpdesk ensuring sizing to meet the needs of the European business * Monitor, motivate and improve service teams against agreed KPI's to meet SLA's * Identify and lead the migration to Global/European best practice, sharing best practice, develop / create / share European process model(s) * Ensure the IT operations team adopt the Global standards of issue and request management and drive the service delivery and customer satisfaction metrics. * Ensure all key IT operations processes are value stream mapped with supporting SOP documentation in conjunction with functional business partners * Project manage the IT operations deployment matrix and portfolio of projects including - PC and network ageing and replacement policy adherence - Site DR plans and back-up solutions - User on-boarding, off-boarding and data retention standards - User productivity improvements including O365, Yammer, Skype and many more best in class Enterprise productivity solutions - Drive the European data center consolidation and migration to the Azure environment Technical skills and Qualifications: * Experience in European IT operations * Certified Service Management ITIL with solid experience in delivering outstanding customer service * Leading change management and delivery of best practice, best cost, pan European IT operations in a manufacturing environment * Six Sigma Black Belt and/or Lean/Kaizen qualified -Advantageous Must be eligible to work and travel in the EU
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