Credit Control Team Leader

03 Oct 2017
02 Nov 2017
Contract Type
Full Time
Job Description

Fit the RSA mould. Break it.

Forget the usual routine. If you want to fit in and get ahead at RSA, there's only one person we need you to be: you.

Because we don't just value our people's individuality. We've built our business on it.

What this job is really like:

This role involves working as part of a team within a Finance Operations, shared services unit. You will be leading a team responsible for delivering a range of services to internal and external customers to a high standard and defined SLAs. These services will typically be of a transactional nature e.g premium collection, query resolution; but will require managing numerous systems and processes, responding effectively to a wide range of scenarios and to fluctuating priorities. You will add value through your ability to build relationships and interact effectively with customers, to influence activity to generate positive business outcomes and promptly identify and investigate any issues that require non-standard responses and act accordingly, Monitoring team performance, you will champion continual improvement , encouraging new ideas and personal development, providing direction and support to ensure your team deliver consistently and reliably to the required standards.


Leading, motivating and developing an engaged team to deliver high quality outputs in the most effective ways while ensuring their personal and professional development. (Team of 8-15)

Leading a team that is dealing directly with internal and/or external customers to deliver customer satisfaction by carrying out a range of transactions and interactions to a high standard
* Ensuring processes and transactions are carried out accurately and consistently in line with defined timescale and service standards eg response times, record keeping, referrals, etc
* Monitoring and managing team performance to ensure services are delivered to costs, KPI's and SLAs, and that opportunities to add value through improved efficiency or effectiveness are realised
* Engaging with customers and colleagues to maintain open lines of communication, ensure mutual understanding of requirements, developments and practical constraints and the prompt resolution of issues arising
* Planning and managing team resources to meet current and anticipated workloads and customer requirements
* Responding promptly and effectively to unexpected fluctuations in volume or changes in demand, within reasonable cost and resource limits
* Contributing to the effective identification, monitoring and management of operational risks to ensure continuity of service, data security and the minimization of loss, in relation to team activities
* Ensuring the team and its activities comply with relevant law and regulation, including those which may apply in customer territories, whether or not they apply in the operating territory
* Contributing to a wide variety of projects and initiatives as needed to improve operational efficiency, develop capacity or capability and/or add value for customers

The Individual

* May be qualified Finance professional or have equivalent Operations experience
* Proven ability to deliver operational activities to a consistent high standard and optimum value add
* Previous leadership experience
* Ability to identify improvement opportunities and implement effective solutions which deliver demonstrative benefits
* Strong numeracy skills and high level of accuracy

Possible next career steps include:

* Finance Analyst roles
* Other Guiding roles in Operations (outside Finance) to broaden experience
* Finance Operations Leader or Operations Leader roles

About Us

RSA is one of the world's leading FTSE 100 general insurers with a proud heritage dating back over 300 years. We provide high quality, innovative insurance products and services for some 20 million customers in over 130 countries, setting new standards in the industry.

Why are we telling you all this? Well, we're an ambitious sort of company. And if you're an ambitious sort of person - with the drive to improve us as you improve yourself - we'll promise you all the resources and career opportunities you need. Get here and get on.
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