Apprentice Customer Services Advisor

Lifetime Training
129.50 per week
05 Oct 2017
02 Nov 2017
Contract Type
Full Time
Serco are working with an external organisation for recruitment to this apprenticeship scheme. Your application will be shared with an external organisation. By continuing with your application you are consenting to your application being shared with our partner Lifetime Training

To learn and provide front line customer service at reception.

Commission also available on achieving the sales, commission OTE £0 - £1500

• To deal with first line customer enquiries or complaints
• To deal with cash transactions and receipts.
• Ensure a continuous availability of customer information
• Taking customer bookings at reception desk and by telephone
• To be compliant with data protection and contract laws at all times.
• To understand the individual site focus and the sales expectations for the year in relation to new sales and member growth.
• To promote & sell health & fitness, swimming and swimming lesson memberships within the leisure centre and online.
• To work with the sales and marketing managers to ensure smooth implementation of all Health and Fitness and Aquatic promotions internal and externally
• To embrace the mystery visitor reports and work to improve of identified areas of concern.
• To work on events that promotes the services and facilities available in South Ribble community Leisure such as Leyland festival, Fresher's Fayre, Open Days.
• To be proactive in generating sales leads on a day to day basis.
• To be compliant with data protection and contract laws at all times.

Responsible to the Senior Duty Manager

Minimum GCSE or equivalent (desirable but not essential)

Experience and or interest in a customer services and/or health & fitness environment is essential.

Any sports or fitness related qualification.

Personal Qualities :
Good communication skills.
Computer literate.
Good telephone manner.
Self motivated and organised.
Friendly and outgoing.

Skills Required :
High personal integrity and motivation.
An open, honest and outgoing personality.

Future Prospects :
Potential to move on to further qualifications and job roles.

Training to be Provided :
• Customer Service Practitioner Apprenticeship Level 2
• Functional Skills in Maths, English and ICT (If applicable)

Other Information :
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)..

Things to consider :
The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early

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