Senior 2nd Line Support Analyst - strong problem solver

Kingfisher Recruitment Specialists Ltd
£200 p/day+ free parking, canteen
05 Oct 2017
02 Nov 2017
Contract Type
Full Time
Senior 2nd Line Support Analyst Fantastic opportunity for a Contractor with exceptional customer service skills and who enjoys a fast paced, state of the art environment! This could be a long term contract role for the right applicant... Shrinking violets need not apply! Unless you have a winning no nonsense attitude and are ahead of your game technically do not apply! This is a hands-on position to support and deliver technical solutions throughout all stages of the ITIL service lifecycle. The job holder must deliver on both operational and project based tasks, against demanding Service Level Agreements and challenging deadlines, with the drive to exceed customer expectations combined with the ability to offer additional support and guidance to fellow Service desk team members. Knowledge, skills and experience required: A minimum of 4 years' proven experience in an operational support role, combined with excellent prioritisation and self-management skills (2rd line or equivalent) within a medium to large sized enterprise, including support of the following, - Support and optimization of in-house and bespoke applications - Client and mobile Operating Systems - Experience of scripting, orchestration and automation techniques - Enterprise client infrastructure, networking and compute - License, software and asset management - Security, vulnerability and malware threat prevention - Data protection and data loss prevention - Capacity, performance and availability monitoring - Backups and Disaster Recovery - Desktop virtualization - Email, telephony and Unified Communications - Enterprise video content delivery - Proven experience working to ITIL practices, - Proven continual service improvement experience - Exceptional customer service skills, This is your chance to work with a prestigious brand within the Motor Sport industry who continually push the boundaries of innovation, and define the bench mark for excellence, which others have to follow. The hours are long and dedication to the job in hand is essential due to the nature of the business this will appeal to true sports fans... with a genuine winning attitude! Apply today! This role is commutable from Northampton, Milton Keynes, Wellingborough, Kettering, Daventry, Rugby and Brixworth
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