Claims Co-ordinator

Pertemps Managed Solutions
£9 - £10 per hour
05 Oct 2017
02 Nov 2017
Contract Type
Full Time
Claims Co-ordinator Stockport Pay Rate: £9 - £10 /hour Do you want a career in banking? Our Client, a market leading employer in Stockport are seeking for a Claims Co-ordinator. KEY RESPONSIBILITIES Ensure all Inbound/Outbound individual call activity is handled in accordance with agreed quality and service level standards. Progress claims in accordance with agreed SLA's and mitigating cost and time exposure for both company and customer. Ensure company and customer claims processes are adhered too to support both service delivery and company revenue objectives. Ensure Mailboxes are reviewed and actioned within agreed timescales. Ensure system data and notes are recorded accurately and in a timely manner and in accordance with company processes. Provide general administration support within the department as reasonably required. Responsible for maintaining individual productivity levels in line with agreed targets. Assist as reasonably required with the training and development of new colleagues. KEY SKILLS Oral Communication - Must be able to communicate in a structured, clear, confident Written Communication - Must be able to produce clear and concise written material including the capture of accurate system information and progression/diary notes. Must be able to write in a manner which is understandable to those with or without good working knowledge of the subject matter. Self/work organisation - Is able to plan and co-ordinate their own work load in line with company requirements whilst recognising the workload of those around. Procedural/Product/Specialist Knowledge - Experience within a customer service environment would be ideal with direct exposure to contact centre type discipline. Knowledge of motor claims procedures would also be preferred. Performance review & development - pro-actively monitors their own performance in line with required standards and takes personal ownership for ongoing development requirements. This is an ongoing role with immediate interview, offering a pay rate of £9 - £10 per hour. If you feel you have the relevant experience, please do apply today!
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