User Researcher

Co op Group
£40000 - £60000 per annum + Benefits
05 Oct 2017
02 Nov 2017
Contract Type
Full Time

User Researchers

Lead Researchers: up to £60,000

Researchers: up to £43,000

At Co-op Digital we're undertaking our own digital revolution, going back to our pioneering roots and using digital technologies to transform how we do business for our members, customers and communities. And we're doing this by putting users at the heart of our decision making.

We're agile, we're open-source, we iterate, we build in the open and we believe in the power of multi-disciplinary teams. Now we're growing our research team, and we need talented user researchers to join us and help make sure user needs and behaviours are at the heart of what we build. If you are expert at identifying and communicating user behaviours and needs we can offer you the chance to develop your skills and build a career with a business that's using digital to make a difference.

As a user researcher at Co-op Digital, you'll focus on one service at a time - working closely with the product manager to define and prioritise research questions, and develop a deep understanding of the user needs for that service. As part of a multi-disciplinary agile team, you'll be the research expert, and we'll look to you to make a big contribution to developing our trusted research community, and cementing its place at the heart of our development process.

What you'll do:

Define the research questions

Work with partners to recruit participants

Identify human and non-human actors in a process

Identify and prioritise different user needs and behaviours

Lead research and communicate outcomes in each sprint, to impact every stage

Validate user needs through user research

Assess accessibility and usability of products and services through usability testing

To be successful as a user researcher, you'll need experience of a range of qualitative and quantitative research techniques, along with the ability to make research come alive for others. The sector you're coming from, and the kinds of products and services you've helped to build in the past aren't as important to us as your ability to work well with designers, developers and product managers. Ideally, you will have some experience of working in an agile environment.

What you'll bring:

A thorough understanding of, and experience in, qualitative research methods including interviewing and observation as well as other methods such as diary studies and surveys

Quantitative research skills to include analysing behaviour through data such as Google Analytics (we know many user researchers don't have these skills, but an appreciation of their relevance and a willingness to learn, is important)

Experience of planning appropriate research to understand a specific problem

The ability to analyse research findings, drawing on relevant theories as appropriate

Experience of recruiting users (with help of a partner), writing screeners and understanding quotas

The ability to communicate ideas, stories and outcomes effectively to colleagues in your team and wider stakeholders

A collaborative approach with the empathy and flexibility to work as part of an agile multi-disciplinary team - techniques and strategies for synthesising research findings would be valuable

Why Co-op?

173 years ago a group of businessmen in Rochdale came up with an idea that changed the world. They believed that when people work together, they're stronger, and it's thanks to them that when you join the modern Co-op, you'll receive a competitive salary and a benefits package that includes 27 days holiday, an annual incentive scheme, private health cover, and an amazing pension.

We want to change the world all over again. If you believe in our purpose, and you're keen to progress your career with a business that's different to all the rest, then join us. And help us rebuild an iconic British brand.

You can find out more about what's going on right now in Co-op Digital by visiting, or follow us on Twitter:

We're actively seeking to build diverse teams, and we welcome applications from all people regardless of ethnicity, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We will make adjustments to our interview process according to your needs.

We offer a flexible working environment, enabling our colleagues to adjust start and end times to accommodate a range of personal circumstances including nursery and school runs. about our maternity and paternity schemes, as well as a wide range of other Co-op people policies.

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