Technical Support Engineer

eSift Limited
£30k - 34.5k per year
04 Oct 2017
02 Nov 2017
Contract Type
Full Time
Technical Support Engineer - Fire & Security Systems Technical/IT/Networks/Servers/Security/Systems/Support eSift are currently looking for a technically minded individual with previous experience within the Fire & Security Industry and strong IT Networking, Server and Troubleshooting skills to join our client, the leading global integrated security company, specialising in the provision of security products, services and solutions. Location: Tewkesbury, Gloucestershire - with travel throughout the UK where required Salary: £30-34.5k per annum plus company car and other benefits This is an exciting opportunity, based within our client's site in Tewkesbury, responsible for providing oral and written responses to technical enquiries, providing 1st/2nd line telephone and remote technical support to the UK Engineers and customers across a range of security products, providing 3rd line technical support to engineers related to commissioning and fault finding and recreating field reported problems for internal fault diagnostics. You will also be required to provide on-site capability to commission systems and diagnose faults and be able to manage support tickets between internal project builds. Key responsibilities include providing timely and accurate responses to engineers related to technical issues, to represent the organisation in a customer facing role regarding problems or the provision of a product solution and to keep up to date with new technologies and various 3rd part technology products. This may involve internal and external training courses out of hours. To be successful in this position you will have/be; - Degree or HND level education in computing, electronics/computing or related subject - Previous experience within a technical / IT role including; system design, installation and/or break fix experience. - Knowledge of current IT systems to include; MS SQL Databases and MS Operating systems both Server and Client. - Strong analytical skills, enquiring and investigative mind. - Able to get to the root causes of a problem and communicate this clearly to others. - Knowledge of LAN / WAN networking - Knowledge of high availability fault tolerant systems (Microsoft Clusters, NEC Clusters, Fault tolerant hardware etc) - Strong customer facing skills - The ability to write clear, well-structured reports and instructions - The ability to multitask on several technical issues at one time with frequent interruptions. - Quality orientated with a focus on attention to detail. - Able to work on own and in a team environment & be able to share information with the team. - Good time management skills with the ability to meet project deadlines. eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the ''apply now'' button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via ****************.
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