ICT Support Technician

emh group
From £20,864 to £23,176 per annum
05 Oct 2017
02 Nov 2017
Contract Type
Full Time

ICT Support Technician
Based – Coalville, Leicestershire (travel to other offices will be required)

Salary: £20,864 - £23,176 plus 9% market enhancement

Hours: 35 hours per week, to be worked on a rotating shift pattern Monday to Friday between the hours of 7.30AM and 6.00PM. You will also participate in our on-call rota, Saturday and Sunday between the hours of 9.00AM and 5.00PM.

About us

emh group is one of the largest providers of affordable homes and care & support services in the East Midlands.

We have almost 19,000 properties in more than 40 local authority areas across the region, and we provide care and support to hundreds more customers.

We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

emh group provide support services to emh homes, emh care & support, Midlands Rural Housing and emh sharpes gardening services. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

The role

We are seeking a highly motivated ICT Support Technician with at least 1 year’s commercial experience in a technical support role to provide a professional, customer-focused, support service to the organisations within emh group.

You will join our busy Service Desk Team at our primary location in Coalville however the role will at times require you to work from other offices across the East Midlands.

As an ICT Support Technician, you will be the first point of call for all ICT incidents and service requests, providing a customer focused support service and endeavouring to resolve requests at the first point of contact. You will fix faults and maintain ICT equipment and peripheral devices; manage our user’s network, application and telephony accounts; and safeguard the security of our systems, maintaining data integrity and ensuring equipment is protected and maintained.

The ideal candidate

Our ideal candidate will have a flexible and positive attitude to the workplace and be able to demonstrate experience of providing an excellent customer-focused service. Team working is essential as is a practical knowledge of configuring and updating PCs, laptops, printers, and other client devices as well as using a range of software applications. You must be able to assess and solves problems, and have good communications skills with the ability to provide clear explanations to none-technical people at all levels.

Our Values

Our Values are important to us and we’re looking for people who can help live our Values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our generous package includes:

  • Competitive salary
  • Contributory pension scheme
  • Health cash plan – BHSF
  • 34 days annual leave (including statutory days), increasing with length of service
  • Flexible working
  • A wide range of training and development opportunities (we are an Investors in People accredited organisation)


An NVQ level 2 or equivalent qualification or experience would be advantageous, as would technical training such as CompTIA A+ certification. Good literacy and numeracy skills (GCSE grade C+ or equivalent) are essential. As the role requires travel to the group’s other offices across the East Midlands so applicants must have their own transport.

Key dates

Closing date: Tuesday 17 October, 2017 at 23.59

Interviews: Week commencing 23 October, 2017

This job was originally posted as www.totaljobs.com/job/76722504