Customer Communications Developer

AMS Contingent
04 Oct 2017
02 Nov 2017
Contract Type
Full Time
Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources. Our client is global, well known, insurance company which is organised into the following business areas: - General insurance (including property, accident, car and liability insurance) - Life Insurance - Pensions - Savings and Investments They currently operate in over 170 countries and territories across the globe with major operations in Europe, North America, Asia Pacific and Latin America. On behalf of this organisation, AMS are looking for a Customer Communications Developer for a 3 month contract based in Swindon Purpose of the role: Working on a Major Transformation project Accountabilities and responsibilities - Required to re write and design system generated outputs, illustrations and other customer touch points. - Working with the business experts and members of the project team and an external supplier to review communications to ensure the branding, tone of voice, overall customer experience are in line with the compliance, and regulatory requirements of the client for regulatory driven messaging. - This will be involve the any customer touch/contact points of the customer journey, looking at the current customer communications that the business have and making improvements to bring them in line with the competitors . - Re write the direct customer outputs, anything that goes out directly to the customers. This will involve illustrations, Quote pages, any letters that may go to the customer, looking at the Branding, the tone of voice of the comms. - Completing workshops with the business , working with the Business analysts, IT team to talk through scenarios, changes and how to position the changes. The Candidate: In order to be successful in this role you will possess all of the below criteria: - Experience of developing new customer communications , worked on similar projects. - Brand and tone of voice experience - Experience of copywriting communications - Insurance or protection knowledge a benefit for this role If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now. Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
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