Learning Consultant

Recruiter
Ernst & Young
Location
Birmingham
Posted
04 Oct 2017
Closes
02 Nov 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time

The Opportunity:

This is a fantastic opportunity to participate in the development, facilitation and deployment of 'World Class Learning' to the UK & Ireland region ('UK&I) in line with the UK&I Learning Deployment operating model. As a Learning Consultant you will be expected to perform some or all of the core responsibilities detailed below, contributing to the Talent Development team's priorities and objectives.

Your Key Responsibilities:

You will be aligned to the Tax Service Line and you may also be required to contribute to activities or projects across the wider UK&I Talent Development function.

    • Management of a portfolio of courses or large scale conferences, with responsibility for the overall strategy of deployment for those events. This includes overseeing the initial set up of courses and classes, the initial and ongoing participant nomination process, facilitator and material management, management of course financials, ongoing maintenance of records, course evaluation and ownership for course communications
    • Maintain and manage strong relationships with key stakeholders relevant to your courses, being the first point of contact for your course within the business. The relationships may include service line resourcing teams, Course Managers, Facilitators, Learning Champions, Quality and Efficiency networks, Q&RM/PPD, Subject Matter Experts, External training providers
    • Support the implementation of a performance development culture and evaluate the return on investment of learning within the Tax Service Line. This will be achieved by ensuring that the courses you manage are fit for purpose and by seeking feedback and conducting follow up evaluations
    • Responsible for Facilitator Management for your portfolio of courses, including managing requests to the business, allocation of facilitators to courses where applicable, answering queries, relationship management and managing the information flow between the Talent Development team and the facilitator pool
    • Coach and partner with the Learning Coordinators to increase their knowledge, skills and competence within their role
    • Responsible for the detailed review of your project team, being the Learning Coordinator (when one is allocated to supporting your course) and/or the GSS Learning administrator
    • Coach and partner with the UK&I GSS Learning administration coordinators to increase their knowledge, skills and competence within their role along with their understanding of the UK&I region
    • Contribute to EYU/learning initiatives (both SL and FW) across the UK&I region
    • Support World Class Learning through the design and development of non-technical global and regional learning material
    • Facilitation on EMEIA and Regional non-technical learning events
    • Maintain a thorough understanding of, and adhere to, the UK&I Learning Deployment Operating Model
    • Manage the relationship with other regions (such as FS UK, FS Ireland and Channel Islands) in relation to training dates and nominations
    • Manage the budget, forecasts and actual costs of courses you are responsible for, supporting all Finance related activities as set out in the Learning Deployment model
    • Ensure all participants within the population complete their mandatory training requirements in line with SL policy requirements
    • Provide on-site support for your own and other Coordinators courses as required

    Skills and attributes for success

    • Proactive problem solver
    • Ability to interact well with people at all levels within the firm
    • Proactive problem solver
    • Strong team player with an enthusiastic, can do approach
    • Highly organised with a sound attention to detail and an ability to deliver to deadlines

    To qualify for the role you must have

    • Excellent oral and written communication skills
    • A background and experience in project management, in the context of learning deployment or coordination, ideally within a Professional Services firm
    • Strong IT skills - Word, Excel, Outlook and SharePoint
    • Ability to learn new processes and skills quickly
    • Organised, with an attention to detail and an ability to deliver to deadlines

    Ideally, you'll also have

    • Excellent people management, coaching and interpersonal skills
    • A desire to embrace and drive change whilst identifying and supporting process improvements and demonstrating best practices
    • Ability to work well unsupervised and use initiative where required
    • Ability to pre-empt deadlines and pursue colleagues for relevant information
    • Ability to juggle conflicting demands on time and prioritise effectively

    What We Look for:

    An enthusiastic and dedicated individual with strong project management skills and experience of operating in a professional environment. Someone with a passion for developing people and building robust and fruitful stakeholder relationships. Ideally, you will have an interest in broader learning and development trends and initiatives (e.g. blended learning, digital disruption, etc.)

    What working at EY Offers:

    We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

    • Support, coaching and feedback from some of the most engaging colleagues around
    • Opportunities to develop new skills and progress your career
    • The freedom and flexibility to handle your role in a way that's right for you

    EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

    About EY

    As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

    If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

    Join us in building a better working world.

    Apply now.


    This job was originally posted as www.totaljobs.com/job/76706087