Associate Engineer - Investigations

Rolls Royce Plc
03 Oct 2017
02 Nov 2017
Contract Type
Full Time
An exciting opportunity has arisen for a Quality Engineer within the Customer Quality Team at Rolls-Royce Control Systems Supply Chain Unit (SCU) in Birmingham. Our Quality team helps to drive and build a sustainable enterprise of continuous improvement. They ensure that all our products are delivered on-time and to the exacting standards we and our customers expect. They establish the system, process and culture that will protect the Rolls-Royce brand. At Rolls-Royce Control Systems we provide safety critical controls and asset intelligence solutions to more than 300 customers around the world. Our high integrity control systems capture and manage equipment data, then our analysis solutions transforms the data into actionable information and delivers it to the right people at the right time. We deliver the best jet engines in the world. Through intelligent innovation and a collaborative approach, we're putting our customers at the forefront of the aviation industry - and we'll keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world, we're keeping the world flying. Key Accountabilities - Offer a rapid response to customer quality issues to ensure that the right diagnostics are applied in order to minimise unnecessary product removals. - Own and execute detailed investigations into customer issues using appropriate problem solving tools to establish root causes and corrective actions. - Carry out containment and trace activities to protect customers. - Work with customers to define problems and capture 'crime scene' evidence. - Define investigation plans and expedite associated hardware movement. - Write and issue 8D investigation reports and Ppay a role in continually improving Rolls-Royce processes. - Maintain investigation tracking tools with current status, support customer meetings/communications and become a customer advocate within Rolls-Royce Control Systems. - Collaborate with members of other teams, particularly Manufacturing Value Streams, Supply Chain, Engineering, Technical Services, Planning and Logistics. - Lead /support Major Disruptive Events. - Provide coaching in disciplined problem solving and advice on technical issues. - Manage non-conformance and analyse trends in data in order to identify improvement projects. Qualifications Essential: - Degree qualified in a relevant Engineering/Manufacturing discipline or equivalent. - Proven track record of successful problem solving using 7-step, 8D or similar process. - Chartered or working towards chartership through a professional institution would be an advantage. - Proven experience in an engineering/manufacturing environment. - Highly self-motivated, with strong interpersonal, team working and influencing skills. - Able to make sound, logical decisions, based on available data. - Aptitude to develop functional understanding of complex products/systems at pace. - Professional courage to highlight areas of concern and risk with regard to suitability of a product to meet its requirements for safety and fitness for purpose. - Able to summarise complex technical issues to suit different audiences. - High standards of written and verbal communication with keen attention to detail. Desirable: - Knowledge of quality and manufacturing processes and procedures and associated industry regulations (such as AS9100). - High standards of written and verbal communication with keen attention to detail. - Knowledge of MRP systems. - Six sigma green belt training and knowledge of lean manufacturing principles. - Competent in generating First Article Inspection Reports in accordance with AS9102. Innovation is in our DNA at Rolls-Royce. We develop integrated power and propulsion solutions that continually break new ground across multiple markets. Create optimum performance. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for excellence and innovation. Trusted to deliver excellence. We are an equal opportunities employer.
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