Senior Enginer - Subscriber Data Management

Thirty Three LLP
Bristol (City Centre)
04 Oct 2017
02 Nov 2017
Contract Type
Full Time
Senior Support Engineer - Subscriber Data Management Bristol £Competitive + benefits The job: We're showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success. And the Sunday Times agrees. They've voted EE one of the Best Big Companies to Work For. This is your chance to join us. In this role, you'll sit within the Network and Service Operations department. In a fast paced, ever-changing environment your main focus will be to work closely with other departments within the business to ensure we are delivering a smooth service to our customers. The nature of this role is highly reactive; when confronted with problematic situations, being confident in making quick and informed decisions is crucial. Day-to-day responsibilities will consist of maintaining our existing systems whilst sourcing and implementing new ones that will improve service performance and quality. This is an opportunity to work at the heart of a growing, ambitious company, and make a lasting impact on the future of EE. What you'll do: - Ensure all services and systems are sufficiently monitored and alarmed - Maintain effective incident and risk management - Take part in a callout rota to ensure we meet our 24/7 operational support service - Regularly update all system and service document - Deliver required level of service to protect a key business revenue stream and meet performance KPI's. You'll definitely: - Be competent in working with Nokia HLR and HSS - Have a good knowledge and understanding of IN & VAS services - Have proven experience in 24/7 real time service support - Be confident in handling and resolving operational incidents - Liaise with internal and external customers, vendors and suppliers. What's in it for you? - Competitive salary - Pension - Healthcare Cash Plan - Bonus - Life Assurance - 25 days' holiday - 75% discount on your personal EE mobile phone package - 30% Friends and Family discount from day one (conditions apply) - Other discounted products and services, as well as a range of other benefits At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. For more information and to apply, please click on the apply link
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