Claims Coordinator

Gi Group Recruitment Ltd Peterborough
£18k - £20k pa + Excellent company benefits
04 Oct 2017
02 Nov 2017
Contract Type
Full Time
The Role; My client based in Peterborough are looking for a Client Relations Co-ordinator, ideally from a Financial Services background, to join their busy Claims Department. You will manage a client base and have the ability analyse claims and deal with the whole process from notification through to settlement or decline, whilst providing external customers with a quality service. Main Responsibilities: * Developing a good relationship with all clients by providing a personal service through undertaking regular contact calls with client base and through cross selling to meet client requirements * Undertaking relevant training courses to support own knowledge and understanding of health and health care matters * Skillful communications by phone, fax, email and written correspondence and by demonstrating capabilities to deal with a wide variety of contracts types and medical issues * Listening to and understanding the individual needs of each customer * Recording accurately all events / details and actions relating to specific individuals on the database * Working as a member of a team and managing own work flow in a timely manner * Having an understanding of how the functions of the role interlink and benefit that of other roles The Ideal Candidate: * Knowledge of the financial services or insurance industry including FCA guidelines * Proven customer service experience * Ability to organise and prioritise workload * Ability to work in a fast-paced environment with changing priorities. * Strong work ethic with a high degree of accuracy and attention to detail. * Team player with a positive, 'can-do' attitude. What you can expect from us * Attractive salary dependant on experience * Pension * Free Life, critical illness and personal accident insurance cover * Free worldwide travel insurance * Friendly working environment * Location Peterborough
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