Claims Manager

Resource Management Ltd
£35k - £40k pa
04 Oct 2017
02 Nov 2017
Contract Type
Full Time
Claims Manager Location: Gillingham Contract type: Permanent Salary: Up to £40,000 subject to skills and experience + Excellent company benefits Our client is one of the UK's leading insurance brokers, employee benefits, healthcare and financial planning consultancies. A multi-award winning business, they work hand in hand with local, national and international clients in over 100 countries. Having built their business on the ethos of placing the client at its heart and providing the very best care and personal service - a core value that still remains true today. Position overview To support our continued success and our ambitious plans for further growth we currently have a fantastic permanent opportunity for a Claims Manager within their busy and expanding Gillingham office. This offers a great opportunity for someone who has experience in line managing claims and is keen to take their insurance career to the next stage. You will be looking to build, lead, develop and manage a Claims team to provide excellent service which exceeds clients' expectations and is within agreed SLA's. We are looking for an ambitious candidate with excellent man management experience who combines strong customer handling and claims knowledge with a positive approach and a desire to achieve results. An understanding of commercial claims is desirable, ideally gained within a broker or insurer environment. Responsibilities - Lead, monitor and manage team performance, ensuring a focus on volume and quality of work produced and the provision of a timely, professional and compliant service to our clients. - Build and maintain effective relationships with internal/external clients by resolving service issues and acting as an ambassador for the Claims department - To ensure effective allocation and prioritisation of resources in order to deliver the Department's KPI's and service levels - To be responsible for identifying training requirements and building the skills and knowledge of the team with particular reference to technical competency and client service skills - To check team's work for compliance and completeness in line with agreed standards. Essential experience and skills required - A minimum 5 years experience within insurance claims (preferably commercial) - Worked in a Team Management/Team Leader role previously would be beneficial - Experience in a broker or commercial insurance environment is a real advantage - Great relationship building skills - Strong communication skills - Ability to prioritise and organise own workload - Ability to work supportively and jointly in a team environment, providing additional support and advice where necessary. - High level of accuracy and attention to detail - Acturis knowledge is useful - Cert CII qualified- desirable How to apply If you are interested in this role, please click "apply"
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