Broker Desk Consultant

Stellar Select Limited
£20k - £23k pa + benefits
04 Oct 2017
02 Nov 2017
Contract Type
Full Time
We now have a new opportunity for a Broker Desk Consultant role based in Bracknell with a specialist mortgage lender and servicer. Our client is offering up to £23,000 as a basic salary, onsite parking, a comprehensive benefits package and a superb work environment. The role will hold responsibility for being a conduit between distribution, sales and the new business processing team to ensure optimum service standards are efficiently delivered. You will also proactively chase outstanding documentation and applications, and effectively communicate our product proposition and manage communications of new products, product withdrawals, services and other key information to our distribution. Responsibilities for the role of Broker Desk Consultant - Establish an excellent working relationship with Regional Account Managers, Internal BDM's and the New Business Team - Demonstrate an in-depth knowledge of our product offering and lending policy - Take ownership of inbound calls and always seek to find solutions to broker queries - Proactively manage the Broker Desk inbox and all tasks assigned to you from the daily rota - Proactive external/internal chasing for outstanding case information to enable cases to progress to offer/completion - Develop a complete understanding of the broker portal and provide 1st line support to our distribution within required SLA's - Undertake training of broker staff on portal use and product and criteria offering - Plan and organise own workload to ensure personal and team objectives and deadlines are met - Act as a conduit between brokers and New Business - Take responsibility for personal development, identifying and pursuing opportunities where appropriate to maintain and develop skill. - Contribute towards functional strategy development, planning and implementation process - Provide testing support when new functionality/systems/processes are introduced - Feedback key market intelligence and recommend areas for improvement, where appropriate Experience required for the role of Broker Desk Consultant - Excellent communication and relationship management skills are essential - Experience of working within a Financial Services environment ideally within mortgages is essential - Mortgage originations exposures would be highly desirable - Telephone based experience is desirable Salary: £20-23,000 but may consider more for the right candidate Benefits: Free onsite parking, great benefits and superb office facilities with an onsite restaurant Role: Permanent Location: Bracknell For more information regarding the role of Broker Desk Consultant contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days
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