Floor Manager/Supervisor

Recruiter
C2 Recruitment
Location
Telford
Salary
£8.79 p hour + Benefits
Posted
04 Oct 2017
Closes
02 Nov 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Floor Manager/Supervisor Telford £8.79 per hour 30 hour contract My Client offers great opportunities to work in a vibrant, fast-moving and ever-changing events and hospitality industry. With no two days the same they are looking for a Floor manager to ensure the smooth & efficient running of all areas of the Food and Beverage department. Your key duties are to; - To ensure all services required by guests are dealt with in a timely manner, with maximum emphasis on exceeding guest expectations. - To ensure all Food and Beverage staff are fully trained and adhere to company standards as per the Standards of practice (SOP's). - To ensure all till standards, cash up procedures and billing practice as per the SOP's are adhered to. - Working hours are as and when required - Directly Responsible to: Senior Floor Manager RESPONSIBILITIES: - To Manage Front of House (FOH), Back of House (BOH) and Retail Catering and any other aspects of the Food and Beverage department deemed your control by Senior Management, ensuring all events run efficiently. - Responsible for implementing and reviewing the SOP manual, with particular attention to FOH, BOH and Retail Catering. - To assist with interviews and training of Casual Food & Beverage staff and to ensure staff members behave in accordance with regulations and policies as described in the staff handbook. - To ensure all Food and Beverage staff are briefed prior to functions ensuring they have the correct equipment and information to do their jobs efficiently. - Responsible for Supervisors, Team Leaders and Casual Service Assistants, offering assistance and guidance to them when needed. Including appraisals, job chats, disciplinary, on the job training etc. - Responsible for staff presentation, ensuring all staff are dressed accordingly, that the uniform book is being completed and ensuring the control & issuing of uniforms is maintained. - Responsible for all food and beverage storage areas, ensuring they are clean, well maintained and that the first in first out (FIFO) rule is being adhered to as according to food hygiene level 2 training. - Responsible for cleanliness & maintenance of food and beverage equipment, ensuring that prior, during and after all and equipment is cleaned and stored away correctly. Ensuring cleaning schedules are completed and all breakages are recorded and any faults are reported to Senior Management. - Responsible for additional bills on events, ensuring the correct documentation is completed legibly, signed by the event client / organiser and filed in the correct event docket. - Responsible for ensuring cash up procedures including individual accounts, debit/credit card and any voucher systems are being adhered to. Ensuring correct documentation is completed legibly, signed and filed in the correct folder and the takings are entered into the cash up book. - Responsible for ensuring cross-site billing procedures are being adhered to, and ensuring the correct documentation is completed legibly, signed and filed in the correct folder and the takings are entered into the correct part of the cash up sheet. - To deal efficiently with guest complaints and to resolve issues in a professional manner. To be aware of company procedures and policies regarding drunk, abusive or threatening guests and to ensure staff are trained in these areas and training is documented. - Responsible for checking event notes, ensuring the demographic of the guest is represented. Attending meetings involving events and ensuring post event notes are completed after each show within a maximum of five working days. - Full responsibility of stand catering, ensuring payment is collected and that all goods are delivered to the correct stand in a timely manner About Us This role is being handled by C2 Recruitment the leading specialist retail recruitment consultancy covering the whole of the UK. C2 Recruitment is like no other recruitment agency you will have worked with; all of our consultants have actually worked within the industry to which they recruit meaning we truly understand your sector firsthand. To view other great opportunities please check out our website or call us on ************ for a confidential chat about upcoming opportunities. Follow C2 Recruitment on your favourite social networks - Facebook, Twitter, LinkedIn, Google+ and Pinterest. For more jobs in Retail, Fashion and Hospitality, click here
This job was originally posted as www.jobsite.co.uk/job/959251424