Junior Software Support Analyst

£14,500 - £19,000 (FTE: £17,000 to £22,000 PA)
04 Oct 2017
02 Nov 2017
Contract Type
Full Time
Located: Office based, Bude, Cornwall. Hours: Mon-Fri 8.30am to 5.00pm. School term time only - 40 Weeks Reporting to: Sales Manager Aim: Schoolcomms is looking to add a Software Support Analyst to its growing support team. The successful applicant will assist customers with the implementation, functionality, and use of their school communication system. The Company: Schoolcomms is an exciting IT solutions company that has enjoyed phenomenal growth over the last 5 years. We provide innovative communication and online payment solutions to schools across the UK and pride ourselves on the quality of our products and services and excellent customer relationships. Improved communication with parents and students is a top priority for schools and is being driven by Government recommendations. The next few years provide a huge opportunity for expansion and to enhance our reputation as a first class supplier in Education. Objectives: - Provide accurate and creative solutions to software difficulties to ensure customer satisfaction - Acquire and maintain current knowledge of relevant product offerings, support policies, and methods of support delivery - Help the rest of the Schoolcomms team by providing a level of internal support relating to the software - Provide proactive training to customers to reduce inbound support in the longer term Nature of work undertaken: The applicant will be an integral member of the Support Team, providing quality customer service and technical support, with excellent interpersonal skills, timeliness, technical expertise, and commitment to the satisfaction of customers. Duties include assisting customers in resolving user queries and troubleshooting technical problems as well as offering support to colleagues. For the right applicant this position will offer the opportunity to grow within the company, undertaking other roles and responsibilities over time. The role is office based. Required Personal skills and qualifications: Essential Requirements: - Aptitude for providing positive customer service - A 'can do' attitude - Clear friendly telephone manner - Strong problem solving skills with proven resourcefulness in high-pressure situations - Strong knowledge of MS Windows, and MS Office Desirable Requirements: - Foundation Degree, HND or Degree in IT or similar field - Prior related work experience - MCSE and/or MCDBA Certification - Practical experience troubleshooting IT systems - Proven customer service/account management skills - Technical support experience To Apply: - Send your CV and a covering letter to ******************** - Schoolcomms, Continental House, Kings Hill, Bude, EX23 0LU. Salary: £14,500 - £19,000 (FTE: £17,000 to £22,000 per annum)
This job was originally posted as www.jobsite.co.uk/job/959247496